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- Tasks: Assist patients with care inquiries and perform essential administrative duties.
- Company: Saville Medical Group, a friendly practice in the heart of Newcastle.
- Benefits: Flexible hours, supportive team environment, and opportunities for personal growth.
- Why this job: Be the first point of contact for patients and make a real difference in their healthcare experience.
- Qualifications: GCSEs in English and Maths, good communication skills, and team player attitude.
- Other info: Join a dynamic team dedicated to patient care and community wellbeing.
The predicted salary is between 24000 - 36000 £ per year.
To ensure that patients are assisted courteously, efficiently and with empathy, and to support other members of the practice team. The Call Handler/Administrator will act as the first point of call for patients; receiving and directing them to the most appropriate care and answering their enquiries. In addition to telephone duties, they will also carry out administrative tasks to support the delivery of an efficient service that Saville Medical Group provides to our patients.
Please note this job is at our main site in the City Centre. We are looking for 1 full time member and 1 part time member of staff. Please state on your application form which one you are applying for. The hours will vary from 7am-8pm Monday to Friday to fit the needs of the business.
Main duties of the jobThis role involves working in a busy call centre environment, you will be the first point of contact for our patients. Undertake a variety of administrative duties to support the smooth running of the practice including eConsults, practice emails, prescription requests, scanning, filing and photocopying. Input data into the patients' healthcare records as necessary. Occasional reception cover when required.
About usSAVILLE MEDICAL GROUP is a large and friendly Practice in the centre of Newcastle with a branch surgery at Newbiggin Hall. We care for approximately 42,500 patients with a high proportion of students in the City Centre and a more typical population in the branch surgery. The workforce consists of 7 GP Partners, 24 Salaried GPs and an extensive Nursing team. In addition, we have a medicines management team including 3 Clinical Pharmacists and over 40 skilled staff members. We also offer an expanding wellbeing team of 10 staff members with experience in mental health, dementia, children's charities, homelessness, substance misuse, domestic abuse and any patient who struggles to engage with services and needs more support than GPs alone can provide. Our Primary Care Network is led by one of our GP Partners and Practice Manager enabling us to collaborate with numerous key partners including the CCG, Newcastle Hospital Trust, LMC and our Federation. This helps the practice to remain highly proactive in integrating the latest healthcare policy and digital systems, which makes every day challenging and rewarding.
Job responsibilitiesPlease see the attached job description for more information on the job role of Call Handler/Administrator.
Person SpecificationQualifications
GCSE grade A to C in English and Maths
NVQ Level 2 or equivalent
Skills
Excellent telephone manner
Good communication and organisation skills
Experience of using own initiative/multi-tasking
Able to prioritise own workload
Able to work as part of a team
EMIS Web Experience
Working knowledge of Microsoft Office
Experience
Experience of working in a GP Practice/NHS setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Call Handler/Administrator - City Centre in Newcastle upon Tyne employer: Saville Medical Group
Contact Detail:
Saville Medical Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Handler/Administrator - City Centre in Newcastle upon Tyne
✨Tip Number 1
Make sure you know the ins and outs of the role. Familiarise yourself with what a Call Handler/Administrator does, especially in a busy environment like Saville Medical Group. This will help you answer questions confidently during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for patients, being able to convey empathy and clarity is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn to get insider tips about the workplace culture at Saville Medical Group. They might share valuable insights that can give you an edge.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Saville Medical Group.
We think you need these skills to ace Call Handler/Administrator - City Centre in Newcastle upon Tyne
Some tips for your application 🫡
Be Clear and Concise: When filling out your application, keep it straightforward. We want to see your skills and experience shine through without any fluff. Make sure to highlight your relevant experience in a clear manner.
Tailor Your Application: Make sure to customise your application for the Call Handler/Administrator role. Mention specific skills that match the job description, like your excellent telephone manner and organisational skills. This shows us you’re serious about the position!
Show Your Personality: We love a bit of personality! Don’t be afraid to let your enthusiasm for helping patients come through in your application. A friendly tone can make a big difference and help us see how you’d fit into our team.
Apply Through Our Website: Remember to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Saville Medical Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Call Handler/Administrator. Familiarise yourself with the tasks mentioned in the job description, like handling patient enquiries and performing administrative duties. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role requires excellent communication skills, practice answering common interview questions out loud. Focus on maintaining a friendly and professional tone, as you'll need to convey empathy and clarity when dealing with patients. You could even role-play with a friend to get comfortable with the conversational aspect.
✨Showcase Your Team Spirit
Being part of a busy practice means teamwork is essential. Prepare examples from your past experiences where you've successfully collaborated with others. Highlight how you can contribute to a positive team environment, especially in a healthcare setting where support and cooperation are key.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you'd handle specific situations, like managing a difficult patient call or prioritising multiple tasks. Think of relevant examples from your experience and be ready to explain your thought process. This will showcase your problem-solving skills and ability to work under pressure.
