At a Glance
- Tasks: Support training and development for store teams, driving customer service excellence.
- Company: Join Savers, a fast-growing discount retailer with a people-first culture.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Be part of a certified Great Place to Work and grow your career with us.
- Why this job: Make a real impact on customer service and colleague development in a dynamic setting.
- Qualifications: Experience in training and development, strong communication skills, and a full UK driving license.
The predicted salary is between 30000 - 40000 £ per year.
Savers is one of the UK's fastest growing discount retailers, with 520+ stores bringing great value and brilliant service to high streets nationwide. We're energetic, down to earth and all about people - helping our teams grow, develop and build real careers. In 2026, Savers was certified as a Great place to Work for a third consecutive year.
As a People Development Advisor at Savers, you will have a key role within our Learning & Development team supporting our store colleagues in the Southwest region and Savers Head Office. The primary purpose of the People Development Advisor is to deliver the corporate People Development Strategy through the implementation of training solutions across the Company.
You will be the voice of the customer, living and breathing the Savers brand inspiring our colleagues, driving a customer first culture building customer love in every touchpoint of our O+O platforms.
Key Responsibilities- Support the design and implementation of the company Development Plan with People Development Manager.
- Launch online regular refresh training on key operational subjects to drive capability and excellent customer service.
- Support development programmes to feed the Talent Pool with capable candidates to support the Succession Plan.
- Support new store team capability to maximise the store following a successful launch.
- Drive internal succession through ongoing training and development across all areas within the Southwest region.
- Support the Customer Strategy and drive all key parts of great customer service through coaching and training store teams.
- Support the Region to drive KPI performance and ensure all training programmes are fully utilised.
- Drive specific training interventions to improve the Customer Offer and measure through ROI.
- Provide on the spot training at every opportunity to rectify poor customer service through coaching key skills.
- Only deliver training initiatives which improve customer service and are a proven ROI.
- Work collaboratively with the regional team as a true business partner to deliver fantastic customer service and achieve KPIs.
- Set the standard of fantastic customer service and through interactions with the regional team agree a clear plan to achieve Helpful and Friendly Customer Offer.
This job is a good fit for you if you:
- Have exposure to or want to learn digital design, filming and editing is desirable.
- Are confident, resilient and self-motivated.
- Have the ability to effectively communicate, challenge and give feedback to others.
- Encourage teamwork & collaboration between colleagues and teams.
- Can build customer love in every touchpoint.
- Are confident using data to make tactical decisions.
- Actively develop your ability to use AI effectively while strengthening the Human touch, balancing AI efficiency with human coaching and empathy.
- Understand customer needs and empower our colleagues removing barriers to deliver great service.
- Experience in training and development including training delivery.
- HR/Training administration experience gained in a fast‑paced environment.
- A highly organised approach to work and great attention to detail.
- To be IT literate and have good numeric and verbal reasoning skills.
- Due to Store travel must hold a full UK driving license.
People Development Advisor in Bristol employer: Savers
At Savers, we pride ourselves on being one of the UK's fastest growing discount retailers, where our vibrant and supportive work culture empowers employees to thrive. As a People Development Advisor, you'll play a crucial role in shaping the future of our teams in the South West region, with ample opportunities for personal growth and development. Join us in a dynamic environment that values your contributions and fosters a genuine passion for customer service, all while being part of a globally recognised brand within the AS Watson Group.
StudySmarter Expert Advice🤫
We think this is how you could land People Development Advisor in Bristol
✨Tip Number 1
Get to know Savers and its culture! Before your interview, dive into their values and mission. This way, you can show how your skills align with their customer-first mindset and how you can contribute to their fantastic service.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to training and development. Think about examples from your past experiences where you've successfully delivered training or improved customer service.
✨Tip Number 3
Show your passion for people development! During the interview, share your ideas on how to inspire and motivate store teams. Highlight any innovative training methods you've used or would like to implement.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your enthusiasm for the role. It’s a great way to reinforce your interest and keep you top of mind for the hiring team.
We think you need these skills to ace People Development Advisor in Bristol
Some tips for your application 🫡
Show Your Passion for People Development:When you're writing your application, let your enthusiasm for helping others grow shine through. We want to see how you can inspire and support our teams in their development journey.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience in training and development. We love seeing how your skills align with our mission to deliver fantastic customer service!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. Remember, less is often more!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Savers.
How to prepare for a job interview at Savers
✨Know the Savers Brand Inside Out
Before your interview, make sure you understand what Savers stands for. Familiarise yourself with their values, customer service approach, and recent initiatives. This will help you demonstrate your alignment with their culture and show that you're genuinely interested in being part of their team.
✨Prepare Examples of Your Training Experience
Think of specific instances where you've successfully delivered training or developed people in a previous role. Be ready to discuss how you measured the impact of your training and how it improved customer service. This will showcase your ability to drive capability and support the company's development strategy.
✨Showcase Your Communication Skills
As a People Development Advisor, effective communication is key. Prepare to discuss how you've given feedback, challenged ideas, and encouraged collaboration in past roles. Use examples that highlight your ability to inspire and motivate others, which is crucial for building a customer-first mindset.
✨Demonstrate Your Data-Driven Decision Making
Savers values candidates who can use data to inform their decisions. Be prepared to talk about how you've used data in previous roles to improve training outcomes or customer service. This will show that you can balance AI efficiency with the human touch, which is essential for this role.
