At a Glance
- Tasks: Create amazing experiences for customers and donors while working in a vibrant team.
- Company: Join Savers, a leading thrift operator making a positive impact on communities.
- Benefits: Enjoy competitive pay, healthcare, paid time off, and team member discounts.
- Other info: Comprehensive training and growth opportunities in a diverse environment.
- Why this job: Be part of a purpose-driven company that champions reuse and sustainability.
- Qualifications: No specific qualifications required; just bring your passion for customer service!
The predicted salary is between 30000 - 40000 ÂŁ per year.
Position at Savers / Value Village
Pay Rate: Our starting pay ranges from $17.15 to $22.60 depending on job duty/position.
Savers Benefits
- Healthcare Plans: Comprehensive coverage (medical/dental/vision) at a reasonable cost
- Specialized health programs – Improve wellness (quit smoking, counseling, diabetes management, chronic joint pain)
- Paid Time Off: Sick Pay, Vacation Pay - Approximately 1-2 weeks, 6 paid holidays plus 1 to 2 additional floating holidays
- Team member discounts: Up to 50% off store merchandise
- Flexible spending accounts: Use pre-tax dollars for eligible health and day care expenses
- Employee Assistance Program (EAP): A whole suite of free tools and resources to manage life’s challenges and maintain a healthy work-life balance
- Retirement Plan: A 401k plan with generous company matching contributions to assist you in saving for a secure financial future
- Life insurance: Company provided peace of mind and the option to purchase a supplemental plan
- Additional Benefits: Performance Merit Increases
Who we are:
As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible.
Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com.
Summary & Positions:
At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time Customer Service Associates.
What you can expect:
- The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
- To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
- An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.
What you get:
Comprehensive onboarding and training from day one. In-house expertise! Our training department/Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.
Savers is an E-Verify employer.
Customer Service Associate in Kent employer: Savers / Value Village
Contact Detail:
Savers / Value Village Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate in Kent
✨Tip Number 1
Get to know the company! Before your interview, dive into Savers' mission and values. Understanding what makes them 'Thrift Proud' will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. Being able to share these stories will demonstrate your ability to create awesome experiences for customers and donors alike.
✨Tip Number 3
Dress the part! While Savers is all about thrift, showing up looking polished and professional can make a great first impression. It shows you respect the opportunity and are ready to represent the brand well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Customer Service Associate in Kent
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond just your qualifications. A little bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to customise your application for the Customer Service Associate role. Highlight your relevant experience and skills that align with our mission at Savers. This shows us that you really understand what we're about!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and get straight to the good stuff. Use bullet points if it helps to organise your thoughts!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Savers / Value Village
✨Know the Company
Before your interview, take some time to research Savers and its mission. Understand their commitment to sustainability and community impact. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Service Associate, you'll be interacting with customers daily. Prepare examples from your past experiences where you provided excellent service or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Teamwork
Savers values collaboration among team members. Be ready to discuss how you've worked in teams before, highlighting your ability to contribute positively to a group dynamic. Mention any specific instances where you helped a team achieve a goal.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your enthusiasm for the role and the company. You might ask about the training process or how the company supports employee growth. This demonstrates your interest and helps you gauge if it's the right fit for you.