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- Tasks: Create amazing experiences for customers and donors while working in a vibrant team.
- Company: Join Savers | Value Village, a leading thrift operator dedicated to sustainability and community support.
- Benefits: Enjoy comprehensive training, health plans, paid time off, and a 401k with company matching.
- Why this job: Be part of a purpose-driven company that values uniqueness and makes a positive impact on the planet.
- Qualifications: No prior experience needed; just bring your passion for customer service and teamwork.
- Other info: Flexible full-time and part-time positions available in a fun, inclusive environment.
The predicted salary is between 24000 - 36000 £ per year.
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Who We Are
As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com.
Description
Job Title: Customer Service Associate
Who We Are
As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com.
Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.
Summary & Positions
At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members.We are hiring for both Full Time and Part Time Customer Service Associates.
What You Can Expect
- The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
- To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
- An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.
What You Get
Comprehensive onboarding and training from day one.
In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.
Benefits Offerings Including
- Bundled health plans such as medical, Rx, dental and vision
- Company-paid life insurance for extra protection and peace of mind
- Programs to stop smoking, diabetes management coaching, and on demand care options.
- A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
- Paid time off from work for leisure or other hobbies.
- A range of mental health services to assist you in managing daily life.
Savers is an E-Verify employer
10 B Pilgrim Hill Road, Plymouth, MA 02360
Seniority level
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Seniority level
Entry level
Employment type
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Job function
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Industries
Retail
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Customer Service Associate employer: Savers | Value Village
Contact Detail:
Savers | Value Village Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate
✨Tip Number 1
Familiarise yourself with Savers' mission and values. Understanding their commitment to sustainability and community support will help you connect with the brand during your interactions, showing that you're genuinely interested in their work.
✨Tip Number 2
Prepare to discuss your customer service experience in detail. Think of specific examples where you've gone above and beyond for a customer, as this role is all about creating an awesome experience for customers and donors.
✨Tip Number 3
Show your enthusiasm for thrift shopping and sustainability. Share any personal experiences or stories related to secondhand shopping, as this can resonate well with the company's culture and values.
✨Tip Number 4
Network with current or former employees if possible. They can provide valuable insights into the company culture and what it takes to succeed as a Customer Service Associate at Savers.
We think you need these skills to ace Customer Service Associate
Some tips for your application 🫡
Understand the Company: Familiarise yourself with Savers | Value Village's mission and values. Highlight your alignment with their commitment to sustainability and community support in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service. Emphasise skills such as communication, problem-solving, and teamwork, which are crucial for a Customer Service Associate role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for thrift and sustainability. Mention any previous experience in retail or customer service and how it has prepared you for this role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism.
How to prepare for a job interview at Savers | Value Village
✨Understand the Company Mission
Before your interview, take some time to research Savers and their mission of championing reuse. Being able to articulate how you align with their values will show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you resolved issues or went above and beyond for customers, as this is crucial for a Customer Service Associate.
✨Emphasise Teamwork
Savers values collaboration among team members. Be ready to discuss how you've worked effectively in teams before, and how you can contribute to a positive work environment.
✨Ask Thoughtful Questions
At the end of the interview, ask questions that reflect your interest in the company and the role. Inquire about training opportunities or how they support employee growth, which shows you're thinking long-term.
