At a Glance
- Tasks: Support training and development for store teams, driving a customer-first culture.
- Company: Join Savers, a brand dedicated to inspiring colleagues and enhancing customer service.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Opportunity to learn digital design and enhance your coaching skills.
- Why this job: Make a real impact by empowering teams and improving customer experiences.
- Qualifications: Experience in training and development, strong communication skills, and a full UK driving license.
The predicted salary is between 30000 - 40000 € per year.
South West Region - Bristol/ Swindon Area - Field Based
A typical day in this role includes: As a People Development Advisor at Savers you will have a key role within our Learning & Development team supporting our store colleagues in the Southwest region and Savers Head Office. The primary purpose of the People Development Advisor is to deliver the corporate People Development Strategy through the implementation of training solutions across the Company. You will be the voice of the customer, living and breathing the Savers brand inspiring our colleagues, driving a customer‑first culture building customer love in every touchpoint of our O+O platforms.
Key Responsibilities
- Training & Development
- Support the design and implementation of the company Development Plan with People Development Manager
- Launch online regular refresh training on key operational subjects to drive capability and excellent customer service.
- Support development programmes to feed the Talent Pool with capable candidates to support the Succession Plan
- Support new store team capability to maximise the store following a successful launch
- Drive internal succession through ongoing training and development across all areas within the Southwest region
- Business Partnering
- Regional Support (Southwest region)
- Work collaboratively with the regional team as a true business partner to deliver fantastic customer service and achieve KPIs
- Set the standard of fantastic customer service and through interactions with the regional team agree a clear plan to achieve Helpful and Friendly
- Support the Customer Strategy and drive all key parts of great customer service through coaching and training store teams
- Support the Region to drive KPI performance and ensure all training programmes are fully utilised.
- Customer Offer
- Training Store Teams, embedding a customer‑first mindset across the O+O platform, driving customer loyalty and long‑term value.
- Drive specific training interventions to improve the Customer Offer and measure through ROI
- Provide on the spot training at every opportunity to rectify poor customer service through coaching key skills
- Only deliver training initiatives which improve customer service and are a proven ROI
- Further Responsibilities
- Driving Capability Compliance Training
- Training Initiatives Monitoring Progress
This job is a good fit for you if you:
- Have exposure to or want to learn digital design, filming and editing is desirable.
- Are confident, resilient and self‑motivated
- Have the ability to effectively communicate, challenge and give feedback to others
- Encourage teamwork & collaboration between colleagues and teams
- Can build customer love in every touchpoint
- Are confident using data to make tactical decisions
- Actively develop your ability to use AI effectively while strengthening the Human touch, balancing AI efficiency with human coaching and empathy
- Understand customer needs and empower our colleagues removing barriers to deliver great service
What You Will Need
- Experience in training and development including training delivery.
- HR/Training administration experience gained in a fast‑paced environment
- A highly organised approach to work and great attention to detail.
- To be IT literate and have good numeric and verbal reasoning skills.
- Due to Store travel must hold a full UK driving license
People Development Advisor in Bristol employer: Savers Health Home & Beauty
At Savers, we pride ourselves on being an exceptional employer, particularly for the People Development Advisor role in the vibrant South West region. Our commitment to employee growth is evident through tailored training programmes and a collaborative work culture that fosters teamwork and innovation. With a focus on delivering outstanding customer service, we empower our colleagues to thrive, ensuring that every day at Savers is both meaningful and rewarding.
Contact Detail:
Savers Health Home & Beauty Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land People Development Advisor in Bristol
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that People Development Advisor role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your training and development experience. Share specific examples of how you've improved customer service or driven team performance in the past.
✨Tip Number 3
Be proactive! If you see a job opening that excites you, don’t just wait for the application process. Reach out directly to the hiring manager or team. A friendly email expressing your interest can go a long way in making you stand out.
✨Tip Number 4
Keep learning! Stay updated on the latest trends in training and development. Whether it’s through online courses or webinars, showing that you’re committed to personal growth will impress potential employers and align with Savers' customer-first culture.
We think you need these skills to ace People Development Advisor in Bristol
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the People Development Advisor role. Highlight your experience in training and development, and how it aligns with our mission at Savers. We want to see how you can bring that customer-first mindset to life!
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that show how you've successfully delivered training or improved customer service. We love seeing real-life applications of your abilities.
Be Authentic:Let your personality shine through in your application. We’re looking for someone who is confident and self-motivated, so don’t be afraid to show us who you are and why you’re passionate about this role. Authenticity goes a long way!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Savers Health Home & Beauty
✨Know the Savers Brand Inside Out
Before your interview, make sure you understand the Savers brand and its customer-first culture. Research their values, mission, and recent initiatives. This will help you demonstrate how you can embody their ethos and contribute to building customer love.
✨Showcase Your Training Experience
Be ready to discuss your previous training and development experiences in detail. Prepare specific examples of how you've designed or delivered training solutions that improved performance or customer service. This will highlight your capability to support the company's Development Plan.
✨Emphasise Collaboration Skills
As a People Development Advisor, you'll need to work closely with various teams. Share examples of how you've successfully collaborated with others in the past. Highlight your ability to build relationships and drive teamwork, which is crucial for achieving KPIs.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-life situations. Think of scenarios where you've had to coach someone on customer service or implement a training initiative. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
