At a Glance
- Tasks: Support training and development for store teams, driving a customer-first culture.
- Company: Join Savers, a dynamic company focused on people development and customer service.
- Benefits: Permanent contract with opportunities for growth and skill enhancement.
- Other info: Field-based role in the vibrant Southwest region with a focus on collaboration.
- Why this job: Make a real impact by inspiring colleagues and enhancing customer experiences.
- Qualifications: Experience in training delivery and a passion for developing others.
The predicted salary is between 30000 - 40000 € per year.
South West Region - Bristol / Swindon Area - Field Based
As a People Development Advisor at Savers you will have a key role within our Learning & Development team supporting our store colleagues in the Southwest region and Savers Head Office. The primary purpose of the People Development Advisor is to deliver the corporate People Development Strategy through the implementation of training solutions across the Company. You will be the voice of the customer, living and breathing the Savers brand inspiring our colleagues, driving a customer‑first culture building customer love in every touchpoint of our O+O platforms.
Key Responsibilities
- Training & Development
- Support the design and implementation of the company Development Plan with People Development Manager.
- Launch online regular refresh training on key operational subjects to drive capability and excellent customer service.
- Support development programmes to feed the Talent Pool with capable candidates to support the Succession Plan.
- Supporting new store team capability to maximise the store following a successful launch.
- Drive internal succession through ongoing training and development across all areas within the Southwest region.
- Business Partnering
- Work collaboratively with the regional team as a true business partner to deliver fantastic customer service and achieve KPIs.
- Set the standard of fantastic customer service and through interactions with the regional team agree a clear plan to achieve Helpful and Friendly.
- Support the Customer Strategy and drive all key parts of great customer service through coaching and training store teams.
- Support the Region to drive KPI performance and ensure all training programmes are fully utilised.
- Customer Offer
- Training Store Teams, embedding a customer‑first mindset across the O+O platform, driving customer loyalty and long term value.
- Drive specific training interventions to improve the Customer Offer and measure through ROI.
- Provide on the spot training at every opportunity to rectify poor customer service through coaching key skills.
- Only deliver training initiatives which improve customer service and are a proven ROI.
- Further responsibilities
- Driving Capability Compliance Training.
- Training Initiatives Monitoring Progress.
This job is a good fit for you if you:
- Have exposure to or want to learn digital design, filming and editing is desirable.
- Are confident, resilient and self‑motivated.
- Have the ability to effectively communicate, challenge and give feedback to others.
- Encourage teamwork & collaboration between colleagues and teams.
- Can build customer love in every touchpoint.
- Are confident using data to make tactical decisions.
- Actively develop your ability to use AI effectively while strengthening the Human touch, balancing AI efficiency with human coaching and empathy.
- Understand customer needs and empower our colleagues removing barriers to deliver great service.
What you will need:
- Experience in training and development including training delivery.
- HR / Training administration experience gained in a fast‑paced environment.
- A highly organised approach to work and great attention to detail.
- To be IT literate and have good numeric and verbal reasoning skills.
- Due to store travel must hold a full UK driving license.
People Development Advisor NEW Posted today Bristol Head-Office Permanent contract employer: Savers Health & Beauty Ltd.
At Savers, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and personal growth. As a People Development Advisor based in the beautiful South West region, you will have the opportunity to make a real impact by supporting our store colleagues and driving a customer-first mindset. With a commitment to ongoing training and development, we empower our employees to thrive and succeed, ensuring that every team member feels valued and inspired.
Contact Detail:
Savers Health & Beauty Ltd. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land People Development Advisor NEW Posted today Bristol Head-Office Permanent contract
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Savers is all about customer love and teamwork, so think of examples from your past experiences that showcase how you embody these traits.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. Focus on how you can contribute to the People Development Strategy and drive customer-first initiatives.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Savers team.
We think you need these skills to ace People Development Advisor NEW Posted today Bristol Head-Office Permanent contract
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the People Development Advisor role. Highlight your experience in training and development, and how it aligns with our corporate People Development Strategy. We want to see how you can inspire our colleagues and drive a customer-first culture!
Showcase Your Skills:Don’t forget to mention any relevant skills like digital design or data analysis. If you've got experience in filming and editing, let us know! We’re looking for someone who can effectively communicate and challenge others, so share examples of how you've done this in the past.
Be Authentic:We love genuine personalities! When writing your application, let your true self shine through. Share your passion for training and development, and how you can build customer love at every touchpoint. Remember, we’re all about that human touch alongside AI efficiency!
Apply Through Our Website:Ready to take the plunge? Make sure to apply through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through. Let’s make great things happen together!
How to prepare for a job interview at Savers Health & Beauty Ltd.
✨Know the Company Inside Out
Before your interview, make sure you research Savers thoroughly. Understand their values, mission, and the specifics of their People Development Strategy. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Training Experience
Be ready to discuss your previous experience in training and development. Prepare specific examples of how you've successfully delivered training solutions or improved customer service in past roles. This will demonstrate your capability to drive the customer-first culture they’re looking for.
✨Emphasise Collaboration Skills
Since the role involves working closely with regional teams, highlight your teamwork and collaboration skills. Share examples of how you've partnered with others to achieve common goals, especially in a fast-paced environment.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service mindset. Think about situations where you had to coach someone on customer service or implement a training initiative. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
