Retail Gift Aid Executive

Closing Date: 3 November 2025

Ref 7190

Save the Children UK has an exciting opportunity for a collaborative and detail-oriented individual with extensive Retail Gift Aid experience to join us as our Retail Gift Aid Executive. In this key role, you'll work with teams across retail, the wider organisation and suppliers to ensure our Retail Gift Aid processes are robust, compliant, and delivering maximum impact for children.

About Us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm.  When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave.  We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

About the role

As Retail Gift Aid Executive, you will be responsible for managing and continuously improving all aspects of our Retail Gift Aid processes and compliance. You'll play a vital role in maximising Gift Aid revenue, providing expert support to shops and teams, and ensuring systems, training, and communications are effective and up to date.

This is a role that combines operational delivery with relationship-building and collaboration across departments, ensuring the success of one of our key income streams.

In this role, you will: 

• Take ownership of the Retail Gift Aid system and end-to-end claims process, ensuring full compliance with HMRC guidelines.

• Identify, drive and deliver process improvements to maximise Gift Aid income and operational efficiency.

• Act as the key contact for internal and external stakeholders, providing guidance on Gift Aid and representing retail needs.

• Maintain accurate data, generate reports, and support audits – including liaising with HMRC when required.

• Provide training, communications, and support to our retail teams, ensuring understanding and engagement with Gift Aid procedures.

• Visit shops regularly to monitor Gift Aid performance and gather feedback for continuous improvement.

About you

To be successful, it is important that you have:

• In-depth knowledge and hands-on experience of Retail Gift Aid processes and procedures.

• Strong organisational and problem-solving skills, with a systematic approach to work.

• The ability to communicate clearly and confidently with a range of stakeholders.

• Strong attention to detail and experience managing financial compliance or audit processes.

• A proactive attitude, with the ability to manage your own workload and prioritise under pressure.

• A passion for retail with an understanding of charity shop environments and volunteer engagement.

• Commitment to Save the Children's vision, mission and values.

What we offer you:

Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.

• We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.

• We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day. 

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Location & Ways of Working:

The majority of our roles can be performed remotely in the UK, but at times you will be required to come to your contracted office (usually between 2–4 days per month, depending on the needs of your role, team, or service). For many roles, this is likely to be the minimum required to deliver impact.

This will be discussed and agreed with your manager / team and we encourage candidates to discuss our ways of working in more detail at interview stage.

Please note: travel costs to your contracted office will be at your own expense. 

Flexible Working – We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person – we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences – of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability – help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.