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For Companies At a Glance
- Tasks: Provide essential IT support and troubleshoot issues for a charitable organisation.
- Company: A caring charity in Farringdon dedicated to helping children in need.
- Benefits: Meaningful work, supportive team environment, and opportunities for personal growth.
- Why this job: Make a real difference while developing your IT skills in a rewarding role.
- Qualifications: Proven IT support experience and a strong customer service mindset.
- Other info: Join a passionate team committed to improving lives through technology.
The predicted salary is between 30000 - 42000 £ per year.
A charitable organization in Farringdon is seeking a Service & Support Analyst to provide essential IT support. The successful candidate will ensure efficient technology services and support colleagues in using digital systems.
Responsibilities include:
- Troubleshooting issues
- Managing service requests
- Contributing to IT service improvements
With a strong customer service ethos and proven IT support experience, this role offers a chance to make a meaningful difference for children in need.
IT Support Analyst – 1st/2nd Line, London employer: Save the Children
Contact Detail:
Save the Children Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst – 1st/2nd Line, London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research the organisation and its mission, especially since they focus on helping children in need. Tailor your answers to show how your skills can contribute to their goals.
✨Tip Number 3
Show off your troubleshooting skills! During interviews, be ready to discuss specific examples of how you've resolved IT issues in the past. This will demonstrate your hands-on experience and problem-solving abilities.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you're genuinely interested in joining our team and making a difference.
We think you need these skills to ace IT Support Analyst – 1st/2nd Line, London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant IT support experience. We want to see how you've tackled troubleshooting and managed service requests in the past, so don’t hold back on those details!
Show Your Customer Service Skills: Since this role is all about supporting colleagues, let us know about your customer service ethos. Share examples of how you've helped others with tech issues and made their lives easier.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences that relate to the job.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this meaningful role in supporting children in need.
How to prepare for a job interview at Save the Children
✨Know Your Tech Inside Out
Make sure you brush up on your IT knowledge, especially around common troubleshooting techniques and digital systems. Be ready to discuss specific tools and software you've used in previous roles, as this will show your practical experience.
✨Showcase Your Customer Service Skills
Since this role emphasises a strong customer service ethos, prepare examples of how you've successfully supported colleagues or clients in the past. Think about times when you went above and beyond to resolve an issue or improve someone's experience with technology.
✨Prepare for Scenario Questions
Expect to face scenario-based questions where you'll need to demonstrate your problem-solving skills. Practice articulating your thought process clearly, so you can show how you approach troubleshooting and service requests effectively.
✨Research the Organisation's Mission
As this is a charitable organisation focused on helping children in need, take some time to understand their mission and values. Being able to connect your personal motivations to their cause will help you stand out as a candidate who genuinely cares about making a difference.
