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- Tasks: Lead the Customer Enablement function and oversee service delivery for impactful technology services.
- Company: A prominent children's charity in the UK dedicated to making a difference.
- Benefits: Opportunity to make a significant impact, competitive salary, and a supportive work environment.
- Why this job: Join us to transform children's lives through innovative technology and effective service delivery.
- Qualifications: Strong background in IT service management and customer advocacy required.
- Other info: Be part of a mission-driven team focused on positive change.
The predicted salary is between 43200 - 72000 £ per year.
A prominent children's charity in the UK is seeking a Head of Service Operations to lead the Customer Enablement function. You will be responsible for overseeing service delivery and ensuring that technology services are accessible and effective for colleagues.
The ideal candidate will have a strong background in IT service management, budget management, and customer advocacy. This role offers the opportunity to make a significant impact on children's lives through innovative technology services.
Head of Customer Enablement & Service Delivery employer: Save the Children
Contact Detail:
Save the Children Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Enablement & Service Delivery
✨Tip Number 1
Network like a pro! Reach out to people in the charity sector, especially those involved in customer service and IT. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Showcase your passion for the cause! When you get the chance to speak with potential employers, make sure to highlight how your skills in IT service management can directly benefit the children’s charity. Let them see your commitment!
✨Tip Number 3
Prepare for the interview by researching the charity's current technology services. Think about how you can improve accessibility and effectiveness. Bring fresh ideas to the table – they’ll love your initiative!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who want to make a difference.
We think you need these skills to ace Head of Customer Enablement & Service Delivery
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Head of Customer Enablement & Service Delivery. Highlight your experience in IT service management and customer advocacy, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for making a difference in children's lives and how your background aligns with our mission. We want to see your personality come through!
Showcase Relevant Achievements: Don’t just list your responsibilities; showcase your achievements in previous roles. Use metrics where possible to demonstrate your impact in service delivery and budget management. We love numbers!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Save the Children
✨Know Your Stuff
Make sure you brush up on IT service management principles and any relevant technologies. Familiarise yourself with the charity's current tech services and think about how you can enhance accessibility and effectiveness for colleagues.
✨Show Your Passion for Advocacy
This role is all about customer advocacy, so be ready to share examples of how you've championed user needs in previous roles. Highlight your commitment to making a difference, especially in the context of children's services.
✨Budget Savvy
Since budget management is key, prepare to discuss your experience with financial oversight. Bring specific examples of how you've successfully managed budgets in the past and how you can apply that to this role.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the charity's mission and operations. Inquire about their current challenges in service delivery and how they envision the Head of Customer Enablement contributing to their goals.
