F2F Acquisition Manager

Save the Children UK is looking for an experienced Face to Face Acquisition Manager to join our Direct Engagement team on a fixed-term contract until the end of March 2027 with intention to renew

This is an exciting opportunity to lead and develop one of our most important fundraising channels, driving sustainable income growth and inspiring long-term support for our work. Working closely with agency partners and colleagues across Public Impact, you'll combine strategic oversight with operational leadership to drive performance, champion best practice in compliance and safeguarding, and deliver exceptional supporter experiences. Through innovation, insight and collaboration, you'll help grow a programme that enables lasting change for children in the UK and around the world.

About Us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

About the Team

The purpose of the Public Impact Group is to build an active community of people in the UK who give money, time and take action to enable lasting change for children. We are building a distinctive modern cause that galvanizes the public to act with us.

As Direct Engagement we set the standard for brilliant, effective fundraising. We're passionate about the power of Face-to-Face (F2F) fundraising. Not only does it help secure vital, long-term funds for our life-saving work, but it also serves as a constant and effective way to positively engage the public with our cause.

Working with colleagues across Public Impact, we aim to sustainably increase the quality and value of our F2F programme by continually testing, learning and innovating

About the role

As the Face-to-Face Acquisition Manager, you will manage Save the Children UK's F2F fundraising programme, supporting our agency partners to achieve outstanding results. Working with the Head of Direct Engagement and accountable for the day-to-day task management of two executives you will build strong relationships and drive ambitious results in a fast-paced, dynamic environment bringing both fundraising and operational expertise to the role.

You will provide a positive and safe working environment for the fundraisers that represent us, ensuring agreed standards and behaviours are met and that agencies are inspired to work on behalf Save the Children UK.

You will have a genuine passion for F2F fundraising and the drive and determination to make a difference to the sector as part of the wider global F2F team.

In this role, you will:

• Drive the success of the face-to-face agency programmes, ensuring channels are performing against agreed KPIs and target.
• Manage the relationship with agencies, and third-party suppliers to deliver fundraising Programmes to budget.
• Accountability for the best practice face-to-face compliance and safeguarding programme conducting personal site visits and mystery shops, ensuring excellent standards & transparency across all channels.
• Drive the development and delivery of creative, engaging fundraising materials across channels, optimising delivery and maximise performance and motivation.
• Adapt campaign delivery, analysing operational and fundraising effectiveness through a data-led test and learn approach.
• Adhere to Institute of Fundraising's Code of Practice and relevant laws and keep up-to-date with developments within the sector and share learnings.
• Work as part of a multi-disciplinary team to strengthen operational systems and mechanisms to support individual fundraising.

About you

To be successful, you will bring:

• Experience of managing the delivery of end-to-end face-to-face fundraising activity or campaigns and teams.
• An in-depth understanding of the F2F landscape and different agency models.
• Experience of designing and delivering exceptional training to drive engagement.
• Knowledge and experience of the compliance environment for charity marketing and fundraising
• Experience of managing budgets.
• Ability to analyse, interpret & explain results with a focus and drive on results.
• Excellent written and verbal communication skills.
• Adaptability and a ‘can do' approach.
• Strong time and project management skills.
• Innovative, able to adapt to changing situations and able to apply technical and professional
• Target driven and results focused.
• A team player. Someone who is willing and able to deliver beyond their personal brief.
• Able to prioritise work for self and others, focussing on the outputs which have highest impact,
• High attention to detail and an ability to use own initiative to solve problems.

What we offer you

We promote flexibility, inclusion, collaboration, and wellbeing both at work and beyond, and offer a wide range of benefits designed to reward your hard work and inspire you to help improve the lives of children every day.

Some of the benefits youcan expect include:

• Generous Annual Leave – Starting at27 daysper year (pro rata for part-time employees) increasing with service up to32 days, plus public holidays and our annual 'Save the Children Day'.
• Family Leave –Up to39 weeksofmaternity/adoption pay(including up to21 weeksfull pay)and paternity/adoption leave of10 weeksfull pay (plus statutory entitlement).
• Special Leave – Up to10dayspaid leave per year (pro rata) for urgent or exceptional personal circumstances, without using annual leave.
• Volunteer Leave – Up to 3dayspaid leave per year to support volunteering and give back.
• Pension & Life Assurance – Helping youplan for the futurewithup to 7% employer pension contributions.
• Employee Discounts –Accessthousands of deals across groceries, retail, tech, travel, fitness, and more.
• Health & Wellbeing Support – Including access to a 24/7 Virtual GP and Employee Assistance Programmeand Counselling, eye care support, and seasonal flu vaccinations.

Location & Ways of Working

Themajority of our roles can be performed remotely in the UK, but at times you will be required to come to your contracted office ( usually between 2–4 days per month, depending on the needs of your role, team, or service ). For many roles, this is likely to be the minimum required to deliver impact.

This will be discussed and agreed with your manager / team and we encourage candidates to discuss our ways of working in more detail at interview stage.

Please note: travel costs to your contracted office will be at your own expense.

Flexible Working

We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion

Save the Children UK believes in a world that is fair,inclusiveandequitablewhere all childrenhave the opportunity tochange their world. We apply this to ourworkforce,and we are committed to developing and supporting a diverse,equitable, and inclusive organisation where structural inequality is actively addressed, and all employees have a sense of belonging and feel that they can thrive.

Weencourage applications from people of all backgrounds, and are especially interested in hearing from peoplewith diverse and intersectingidentitiessuch as lived experience of poverty, people of faith,people of colour,people with disabilities,with experienceof migrationand/or refugee status,care-experienced people,theLGBTQIA+community andindividualswith experience living in diverse families.

We are not looking for just one type of person - we want to recruitpeople who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.We know that different voices working together will enable us to do our work better, improving the lives of children around the world.

Salary Structure

Save the Children is committed to paying staff in a fair and equitable way and will benchmark all salary offers in line with the pay of existing staff. To see our full offer please visit this link: Save the Children | Careers

Interview Expenses

Candidates should note that unfortunately it is not our policy to reimburse expenses accrued when attending interviews at Save the Children UK unless you are requested to attend an interview in an alternative location to where the role is based.

Pre-employment Checks

Any Employment with Save the Children UK will be subject to the following checks prior to your start date:

• A satisfactory police record check to include a Disclosure and Barring Service (DBS) check and/or an International Criminal Record Check (If applicable)
• Receipt ofsatisfactory references - As a committed member of the Misconduct Disclosure Scheme , as part of our onboarding process, Save the Children UK will undertake a minimum of 2 references, and any additional references required to collectively cover the last 5 years of your employment history.
• Proof ofeligibility to work in the national location for this role

If you have any questions, we have an FAQ sectionhere .

For anything else youcan email us on: careers@savethechildren.org.uk

Fixed Term Contract / Internal Secondment

Full / Part Time:

Full-time

Contract Duration:

until end of March 2027 - with intention to renew