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- Tasks: Lead service operations to enhance digital and technology services for a charitable organisation.
- Company: A leading charitable organisation in London focused on making a difference.
- Benefits: Competitive salary, meaningful work, and opportunities for professional growth.
- Why this job: Make a lasting impact for children while improving user experience and service quality.
- Qualifications: Strong background in IT service management and leadership skills.
- Other info: Join a passionate team dedicated to positive change.
The predicted salary is between 42000 - 84000 £ per year.
A leading charitable organization in London is seeking an experienced Head of Service Operations to enhance digital, data, and technology services. The ideal candidate will lead the Customer Enablement function, ensuring reliable and accessible services while advocating for user experience and service quality.
Responsibilities include:
- Managing budgets
- Overseeing supplier relationships
- Driving service improvements
If you have a strong background in IT service management and leadership, apply to make a lasting impact for children.
Lead Service Delivery & Customer Enablement employer: Save the Children UK
Contact Detail:
Save the Children UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Service Delivery & Customer Enablement
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with professionals on LinkedIn. We can’t stress enough how personal connections can open doors for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and its mission. Understand their values and how your experience aligns with their goals. We want you to shine and show them why you're the perfect fit!
✨Tip Number 3
Practice your pitch! Be ready to explain your experience in IT service management and leadership clearly and confidently. We believe that a strong narrative about your journey can make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re here to help you land that dream job and make a real impact for children.
We think you need these skills to ace Lead Service Delivery & Customer Enablement
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Lead Service Delivery & Customer Enablement role. Highlight your background in IT service management and any leadership roles you've held, as this will show us you're a great fit for the position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about enhancing digital services and how your experience can make a difference for children. Be genuine and let your personality come through!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to drive service improvements and manage budgets effectively. Numbers and results speak volumes, so don’t shy away from sharing them!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Save the Children UK
✨Know Your Stuff
Make sure you brush up on your IT service management knowledge. Understand the latest trends in digital, data, and technology services, especially as they relate to customer enablement. This will show that you're not just familiar with the basics but are also passionate about the field.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams or projects in the past. Think about specific challenges you faced and how you overcame them. This will help demonstrate your capability to manage budgets and supplier relationships effectively.
✨Emphasise User Experience
Since the role focuses on advocating for user experience, be ready to discuss how you've improved service quality in previous roles. Share concrete examples of how your initiatives positively impacted users and enhanced service delivery.
✨Ask Insightful Questions
Prepare thoughtful questions about the organisation's current service operations and future goals. This shows your genuine interest in the role and helps you understand how you can contribute to making a lasting impact for children.
