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- Tasks: Provide top-notch IT support and manage service requests for a leading children's charity.
- Company: Join a reputable charity dedicated to making a difference in children's lives.
- Benefits: Full-time role with competitive pay and the chance to impact operational efficiency.
- Why this job: Make a real difference while supporting technology that helps children in need.
- Qualifications: Experience in IT support and strong customer service skills required.
- Other info: Work on-site in Farringdon with typical hours from 08:00 to 18:00.
The predicted salary is between 28800 - 43200 £ per year.
A leading children's charity is seeking a Service & Support Analyst to provide high-quality IT support to colleagues in London. This role involves managing incidents and service requests, supporting IT installations, and ensuring reliable technology services.
The ideal candidate has experience in IT support and excellent customer service skills. The position is full-time, based on-site in Farringdon, with typical hours between 08:00 and 18:00. This role offers a chance to make a significant impact on the operational efficiency of the organization.
Customer-Focused IT Service & Support Analyst employer: Save the Children UK
Contact Detail:
Save the Children UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer-Focused IT Service & Support Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the charity on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. We want to show off our problem-solving skills and customer service prowess, so role-play with a mate if you can!
✨Tip Number 3
Research the charity’s mission and values. When we align our answers with what they stand for, it shows we’re not just after any job, but this job specifically.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows we’re keen on being part of the team.
We think you need these skills to ace Customer-Focused IT Service & Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT support experience and customer service skills. We want to see how you can bring value to our team, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about providing high-quality IT support and how you can contribute to our mission at the charity. Keep it friendly and professional.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully managed incidents or service requests in the past. We love seeing candidates who can think on their feet and resolve issues efficiently!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Save the Children UK
✨Know Your IT Stuff
Make sure you brush up on your IT support knowledge. Familiarise yourself with common incidents and service requests that might come up in the role. Being able to discuss specific examples from your past experience will show that you’re ready to hit the ground running.
✨Show Off Your Customer Service Skills
This role is all about providing high-quality support, so be prepared to share examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond to help a colleague or resolve an issue quickly.
✨Understand the Charity's Mission
Take some time to research the charity and its mission. Understanding their goals and how your role as a Service & Support Analyst can contribute to their success will demonstrate your genuine interest in the position and the organisation.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team, the technology they use, and how success is measured in this role. This shows that you’re engaged and serious about finding the right fit for both you and the charity.
