Field Service Administrator

We have an exciting opportunity for a full‑time Field Service Administrator to join our Service Support team on‑site based in Baillieston, Glasgow. You’ll need to be available to attend a face‑to‑face interview within the next 2 weeks if successful at screening stage so please do keep an eye on your inbox (and sometimes junk mail!) for responses. Key responsibilities for this role will include: To prioritise and schedule in an efficient manner, the field service engineer's jobs (installs, services, breakdowns and reworks) and to reach KPI's and targets for Companion and Local Authority Liaise with sub-contractors to schedule prep work in a timely manner Answering the telephone to our customers and dealing with customer enquiries in a timely manner Providing excellent customer service at all times (both inbound and outbound calls) Help in cross‑training of existing associates and the training of new starters Carry out other associated admin tasks outlined on associate skills matrix Booking and confirming customer appointments via phone and post Liaison and integration with other internal departments in the business Adhere to GDPR directives at all times Provide top quality customer service to clients Any other duties deemed reasonable, which reasonably correspond to the general character of the role and level of responsibility. What You’ll Need GCSE Maths