At a Glance
- Tasks: Schedule and prioritise field service jobs while providing top-notch customer service.
- Company: Join Savaria, a global leader in mobility solutions for the elderly and physically challenged.
- Benefits: Earn £25-26k, enjoy 33 days holiday, and access flexible benefits like gym memberships.
- Other info: Be part of a passionate team dedicated to making everyday life easier for customers.
- Why this job: Make a real difference in people's lives while building your career in a supportive environment.
- Qualifications: GCSE Maths & English, strong organisational skills, and a friendly telephone manner.
We have an exciting opportunity for a full-time Field Service Administrator to join our Service Support team on-site based in Baillieston, Glasgow.
Key responsibilities for this role will include:
- To prioritise and schedule in an efficient manner, the field service engineer’s jobs (installs, services, breakdowns and reworks) and to reach KPI’s and targets for Companion and Local Authority.
- Liaise with sub-contractors to schedule prep work in a timely manner.
- Answering the telephone to our customers and dealing with customer enquiries in a timely manner.
- Providing excellent customer service at all times (both inbound and outbound calls).
- Help in cross-training of existing associates and the training of new starters.
- Carry out other associated admin tasks outlined on associate skills matrix.
- Booking and confirming customer appointments via phone and post.
- Liaison and integration with other internal departments in the business.
- Adhere to GDPR directives at all times.
- Provide top quality customer service to clients.
- Any other duties deemed reasonable, which reasonably correspond to the general character of the role and level of responsibility.
What you'll need:
- GCSE Maths & English (or equivalent), literate & numerate.
- Must possess the ability to commute to the office located in postcode G69.
- Local geographic knowledge of the required areas.
- Friendly, approachable, and polite, with a courteous telephone manner.
- Previous experience in an administrative position.
- Strong task prioritisation.
- Organised and proactive.
- Working pattern - Monday to Friday, 8.30am to 5.00pm.
What's in it for you?
- £25-26k per annum.
- Annual bonus scheme.
- 33 days holiday (including bank holidays).
- The opportunity to build your career in a growing, global business.
- Company contributory pension and 3x Life Assurance cover.
- Flexible benefits platform with access to health care, gym membership and many high street discounts.
- Employee Assistance programme available to colleagues and their families, to support wellbeing.
- Fully funded training and development.
- Generous product discounts.
About us:
As a business, Savaria offer solutions to increase the mobility of elderly and physically challenged people, to enable them to live an independent and active life. We design and manufacture our own range of straight and curved stairlifts and other access solutions as well as partnering with key suppliers to offer a broad product range to meet customer needs. We operate in more than 40 countries and we’re growing all the time. We are a passionate and friendly team of people who care deeply about Making Everyday Life Easier for our customers.
We welcome applications from all people, regardless of their race, sex, disability, age, religion, or sexual orientation. We are committed to creating an inclusive and accessible recruitment process, and we welcome and encourage candidates to request any adjustments they may need to show us their full potential.
Unfortunately, at this time we are unable to support work sponsorship in the UK, so can only consider applications from candidates with existing eligibility to work in the UK.
Field Service Administrator employer: Savaria UK Ltd
Join a dynamic team as a Field Service Engineer in Glasgow, where your technical skills and customer-focused approach will be highly valued. We offer a competitive salary with strong earning potential, generous holiday allowance, and a commitment to your professional development through fully funded training. Enjoy a supportive work culture that encourages independence while providing opportunities for career progression within the Handicare and Savaria Group.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Savaria UK Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Savaria UK Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Field Service Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Savaria UK Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Savaria UK Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Savaria UK Ltd!
How to prepare for a job interview at Savaria UK Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
