At a Glance
- Tasks: Provide hands-on IT support and resolve tech issues for our team.
- Company: Join Savaria UK, a leader in accessibility and mobility solutions.
- Benefits: Enjoy a competitive salary, benefits, and a supportive work environment.
- Other info: Be part of a global team dedicated to improving lives.
- Why this job: Make a real difference while working with innovative technology.
- Qualifications: Experience in IT support and strong problem-solving skills required.
The predicted salary is between 27000 - 33000 £ per year.
- IT Support Engineer
- Kingswinford, West Midlands (DY6) | Full-Time | Permanent
- Onsite | Monday to Friday
Empower Mobility. Support Innovation. Make a Difference.
Savaria UK , we're passionate about creating a world without barriers. As part of the global
Savaria Group , with more than 2,500 colleagues worldwide, we're a leading provider of accessibility and mobility solutions that help people maintain their independence and improve their quality of life.
Headquartered in Canada and operating across North America, Europe and beyond, we're driven by innovation, collaboration and a commitment to making a meaningful difference for our customers.
We're now looking for an enthusiastic and customer-focused
IT Support Engineer to join our team in Kingswinford and play a key role in supporting our business technology and end users.
The Opportunity
This is a hands-on, onsite support role where you'll be the face of IT for our local teams.
You'll provide high-quality technical support, resolve day-to-day IT issues, and help ensure the smooth operation of our workplace technology environment.
Our central Service Desk provides the primary first-line support function, while the IT Support Engineer (this role) provides local onsite and second-line technical support for incidents and requests that require physical intervention, deeper troubleshooting or local knowledge.
The role also provides direct support to users where appropriate, with a strong focus on first-time resolution, ownership and ensuring issues are driven through to completion.
We're looking for someone who combines strong technical expertise with outstanding customer service skills.
You'll enjoy helping people, solving problems, and working collaboratively with colleagues across the business and the wider global IT function.
- What You'll Be Doing
- Delivering exceptional onsite IT support to employees across the business.
- Diagnosing and resolving hardware, software, application and connectivity issues.
- Installing, configuring, maintaining and repairing IT equipment and systems.
- Setting up and managing computers, devices, peripherals and user accounts.
- Supporting Windows environments, Microsoft 365, Microsoft Entra ID (Azure AD), Active Directory and Microsoft Intune.
- Managing incidents escalated by the Service Desk that require onsite intervention or advanced troubleshooting.
- Performing basic network troubleshooting across LAN, Wi-Fi, connectivity and structured cabling.
- Working closely with infrastructure, networking, security and application teams to resolve issues and support projects.
- Assisting with technology rollouts, migrations, upgrades and continuous improvement initiatives.
- Maintaining accurate asset records and support documentation within the ticketing system.
- Acting as a deputy for the ICT Coordinator when required.
- Supporting occasional out-of-hours activities for critical incidents, maintenance or project work.
- Travelling occasionally to support operational and project requirements.
What We're Looking For
- Previous experience in an IT Support Engineer, Desktop Support, Service Desk or similar technical support role.
• Strong knowledge of
- Windows operating systems
- Microsoft 365
- Active Directory / Microsoft Entra ID
- Microsoft Intune
- Cloud-based IT environments
- Good understanding of networking fundamentals, including TCP/IP, DHCP, DNS, LAN and Wi-Fi troubleshooting.
- Knowledge of IT security principles, access management and asset management.
- Experience using ticketing or IT Service Management (ITSM) platforms.
- Strong diagnostic and problem-solving abilities.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- A proactive, approachable and customer-focused attitude.
Why Join Savaria?
- Be part of a growing international organisation making a genuine difference to people's lives.
- Work within a supportive and collaborative global IT team.
- Gain exposure to a broad range of technologies and projects.
- Competitive salary of
If you're a technically capable IT professional who thrives on delivering excellent customer service and wants to be part of a business with a meaningful purpose, we'd love to hear from you.
Apply today and help us deliver mobility for life.
IT Support Engineer in Kingswinford employer: Savaria Corporation
Join a dynamic team as a Field Service Engineer in Crawley, where your hands-on skills will be valued and developed through comprehensive training. Enjoy a supportive work culture that prioritises employee growth, offering flexible benefits, consistent overtime opportunities, and a clear path for career progression within the Handicare and Savaria Group. With a strong focus on customer satisfaction and a commitment to inclusivity, this role provides not just a job, but a rewarding career with excellent earning potential.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Kingswinford
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Savaria Corporation values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Savaria Corporation might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Savaria Corporation!
✨Direct Apply to Savaria Corporation
Let's not forget to apply directly through the Savaria Corporation website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer in Kingswinford
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Savaria Corporation.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Savaria Corporation. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Savaria Corporation
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
