We have an exciting opportunity for a full-time Field Service Administrator to join our Service Support team on-site based in Baillieston, Glasgow.
Key responsibilities for this role will include:
- To prioritise and schedule in an efficient manner, the field service engineer's jobs (installs, services, breakdowns and reworks) and to reach KPI's and targets for Companion and Local Authority
- Liaise with sub-contractors to schedule prep work in a timely manner
- Answering the telephone to our customers and dealing with customer enquiries in a timely manner
- Providing excellent customer service at all times (both inbound and outbound calls)
- Help in cross‑training of existing associates and the training of new starters
- Carry out other associated admin tasks outlined on associate skills matrix
- Booking and confirming customer appointments via phone and post
- Liaison and integration with other internal departments in the business
- Adhere to GDPR directives at all times
- Provide top quality customer service to clients
- Any other duties deemed reasonable, which reasonably correspond to the general character of the role and level of responsibility.
What you’ll need
- Must possess the ability to commute to the office located in postcode G69
- Local geographic knowledge of the required areas
- Friendly, approachable, and polite, with a courteous telephone manner
- Previous experience in an administrative position
- Strong task prioritisation
- Organised and proactive
- Working pattern - Monday to Friday, 8.30am to 5.00pm
What’s in it for you?
- £25-26k per annum
- 33 days holiday (including bank holidays)
- The opportunity to build your career in a growing, global business
- Company contributory pension and 3x Life Assurance cover
- Flexible benefits platform with access to health care, gym membership and many high street discounts
- Employee Assistance programme available to colleagues and their families, to support wellbeing
- Fully funded training and development
We welcome applications from all people, regardless of their race, sex, disability, age, religion, or sexual orientation. We are committed to creating an inclusive and accessible recruitment process, and we welcome and encourage candidates to request any adjustments they may need to show us their full potential.
Unfortunately, at this time we are unable to support work sponsorship in the UK, so can only consider applications from candidates with existing eligibility to work in the UK.
Field Service Administrator in Glasgow employer: Savaria Corporation
Join a dynamic team as a Field Service Engineer in Crawley, where your hands-on skills will be valued and developed through comprehensive training. Enjoy a supportive work culture that prioritises employee growth, offering flexible benefits, consistent overtime opportunities, and a clear path for career progression within the Handicare and Savaria Group. With a strong focus on customer satisfaction and a commitment to inclusivity, this role provides not just a job, but a rewarding career with excellent earning potential.
