Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a tech support team and provide application support for Telecoms systems.
- Company: Join a leading global consultancy in the heart of London.
- Benefits: Competitive contract with potential for extension and professional growth.
- Why this job: Make an impact in the Telecoms sector while developing your leadership skills.
- Qualifications: 10+ years in Telecoms support, strong ArcGIS and .Net expertise required.
- Other info: Dynamic role with opportunities to automate processes and enhance system performance.
The predicted salary is between 48000 - 72000 £ per year.
Our client, a leading global consultancy, is seeking an experienced Tech Support Lead with strong expertise in ArcGIS, Hexagon, Hexagon Geospatial Portal, Oracle Spatial, and .Net for Telecoms projects. This is a 6-month contract role with a high likelihood of extension.
- Provide application support and maintenance for Telecoms systems
- Lead a team and guide junior resources in daily operations
- Perform L2 and L3 operations in OSS, B2B, Wholesale, and Corporate domains
- Conduct root cause analysis and problem management for recurring issues
- Create workarounds and standard operating procedures (SOPs) for junior team members
- Plan, coordinate, and deploy changes in pre-production and production environments
- Automate manual jobs and activities, including CSIP processes
- Analyse system vulnerabilities and monitor progress of fixes
- Perform capacity management and disaster recovery activities, including failover testing
Must Have - Skills & Experience
- 10+ years experience in application support/maintenance in the Telecoms domain
- Strong experience with ArcGIS, Hexagon, Hexagon Geospatial Portal, Oracle Spatial, .Net
- Good understanding of ITIL processes and experience leading a team
- Hands-on experience with GCOOMS, ArcGIS, GCP, and Kubernetes
- Basic understanding of Java and willingness to learn new technologies
- Hands-on experience with Unix/Linux OS, Shell Scripting, SQL, PL/SQL
- Excellent analytical, problem-solving, and communication skills
Tech Support Lead - Geospatial (Telecoms) employer: Savant Recruitment
Contact Detail:
Savant Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tech Support Lead - Geospatial (Telecoms)
✨Tip Number 1
Network like a pro! Reach out to your connections in the telecoms sector and let them know you're on the hunt for a Tech Support Lead role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss your hands-on experience with ArcGIS, Hexagon, and Oracle Spatial. Share specific examples of how you've tackled challenges in previous roles to demonstrate your expertise.
✨Tip Number 3
Prepare for those tricky questions! Brush up on ITIL processes and be ready to explain how you've led teams through problem management and root cause analysis. Employers love candidates who can think on their feet and provide solutions.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities that match your skills. Plus, applying directly can sometimes give you an edge over other candidates. So, get your application in and let’s land that job together!
We think you need these skills to ace Tech Support Lead - Geospatial (Telecoms)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ArcGIS, Hexagon, and other relevant tools. We want to see how your skills match the job description, so don’t be shy about showcasing your Telecoms expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Tech Support Lead role. Share specific examples of your past experiences that relate to the responsibilities listed in the job description.
Show Off Your Problem-Solving Skills: Since this role involves root cause analysis and problem management, make sure to include examples of how you've tackled complex issues in the past. We love seeing your analytical side in action!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep track of your application. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Savant Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of ArcGIS, Hexagon, and Oracle Spatial. Be ready to discuss specific projects where you've used these tools, as well as any challenges you faced and how you overcame them.
✨Showcase Your Leadership Skills
Since this role involves leading a team, prepare examples that highlight your leadership experience. Think about times when you guided junior team members or resolved conflicts within the team. This will show your potential employer that you can manage and inspire others.
✨Understand the Telecoms Landscape
Familiarise yourself with current trends and challenges in the Telecoms sector. Being able to discuss industry developments will demonstrate your passion and commitment to the field, making you a more attractive candidate.
✨Prepare for Problem-Solving Questions
Expect to face questions that assess your analytical and problem-solving skills. Prepare to walk through your thought process on how you would handle specific scenarios, such as conducting root cause analysis or managing system vulnerabilities.
