At a Glance
- Tasks: Lead the governance and delivery of enterprise ITSM platforms like BMC Remedy and Helix.
- Company: Join a forward-thinking company focused on IT service excellence.
- Benefits: Remote work, competitive pay, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement in a collaborative environment.
- Why this job: Make a real impact by driving service improvements and platform modernisation.
- Qualifications: Experience in IT service management and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
Remote - Long-term Contract
We are seeking an experienced BMC Remedy & Helix Service Owner to lead the governance, delivery, and operational performance of enterprise ITSM platforms. This role will be responsible for service strategy, vendor management, stakeholder engagement, and ensuring service excellence across BMC Remedy and BMC Helix environments.
Key Responsibilities- Own the end-to-end service strategy, roadmap, and governance for BMC Remedy and BMC Helix.
- Drive service improvements, platform modernisation, and operational excellence initiatives.
- Manage third-party vendors, ensuring delivery against SLAs, KPIs, and contractual commitments.
- Oversee application development, operations, maintenance, and change delivery activities.
- Ensure service stability, availability, performance, and continuous improvement.
- Lead and develop the service team, fostering accountability and high performance.
- Act as the primary point of contact for business stakeholders, managing priorities, communications, and escalations.
- Strong experience leading enterprise IT services, platforms, or business-critical applications.
- Proven track record in service ownership, service delivery, or operational leadership roles.
- Experience managing vendors and suppliers within complex multi-vendor environments.
- Solid understanding of IT Service Management (ITSM) principles, delivery life cycles, and support models.
- Strong stakeholder management and communication skills across business and technical teams.
- Experience supporting both Legacy and modern technology platforms.
- Hands-on experience with BMC Remedy and/or BMC Helix is highly desirable.
- Exposure to service transformation, modernisation, or large-scale platform initiatives.
- Knowledge of ITIL practices and service governance frameworks is advantageous.
BMC Remedy & Helix Service Owner in Reading employer: Savant Recruitment
Join a forward-thinking organisation that values innovation and excellence in IT service management. As a BMC Remedy & Helix Service Owner, you will thrive in a collaborative remote work environment that prioritises employee growth and development, offering opportunities to lead transformative projects while enjoying a supportive culture that champions work-life balance and professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land BMC Remedy & Helix Service Owner in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the ITSM space, especially those who have experience with BMC Remedy and Helix. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with service ownership and operational excellence. This will give you an edge during interviews and show that you mean business.
✨Tip Number 3
Stay updated on industry trends! Follow relevant blogs, podcasts, or forums about ITSM and BMC platforms. This knowledge can help you impress interviewers and demonstrate your passion for the field.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly can sometimes give you a better chance of landing that interview.
We think you need these skills to ace BMC Remedy & Helix Service Owner in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to highlight your experience with BMC Remedy and Helix. We want to see how your skills align with the key responsibilities mentioned in the job description, so don’t hold back on showcasing relevant projects!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. We love seeing enthusiasm and a clear understanding of the service strategy and governance aspects of the position.
Showcase Your Leadership Skills:Since this role involves leading a service team, make sure to highlight any leadership experiences you have. We’re looking for examples of how you’ve driven service improvements and managed vendor relationships effectively.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Savant Recruitment
✨Know Your ITSM Inside Out
Make sure you brush up on your knowledge of IT Service Management principles and the specific functionalities of BMC Remedy and BMC Helix. Be ready to discuss how you've applied these in past roles, as this will show your depth of understanding and experience.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading service teams and managing vendor relationships. Think about specific challenges you've faced and how you drove service improvements or operational excellence initiatives.
✨Engage with Stakeholders
Demonstrate your stakeholder management skills by discussing how you've effectively communicated with both technical and business teams. Prepare to share instances where you managed priorities and escalations successfully.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities in a multi-vendor environment. Think through potential challenges related to service stability and performance, and be prepared to outline your approach to resolving them.
