Remote - Long-term Contract
We are seeking an experienced BMC Remedy & Helix Service Owner to lead the governance, delivery, and operational performance of enterprise ITSM platforms. This role will be responsible for service strategy, vendor management, stakeholder engagement, and ensuring service excellence across BMC Remedy and BMC Helix environments.
Key Responsibilities
Own the end-to-end service strategy, roadmap, and governance for BMC Remedy and BMC Helix.
Drive service improvements, platform modernisation, and operational excellence initiatives.
Manage third-party vendors, ensuring delivery against SLAs, KPIs, and contractual commitments.
Oversee application development, operations, maintenance, and change delivery activities.
Ensure service stability, availability, performance, and continuous improvement.
Lead and develop the service team, fostering accountability and high performance.
Act as the primary point of contact for business stakeholders, managing priorities, communications, and escalations.
Skills & Experience
Strong experience leading enterprise IT services, platforms, or business-critical applications.
Proven track record in service ownership, service delivery, or operational leadership roles.
Experience managing vendors and suppliers within complex multi-vendor environments.
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