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- Tasks: Consult on Genesys Cloud WFM design and guide customers through data migration.
- Company: Leading consultancy with a focus on innovative workforce management solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Join a dynamic team and shape the future of workforce management in contact centres.
- Qualifications: 10+ years of WFM expertise and extensive experience with Genesys Cloud WFM Objects.
- Other info: Exciting projects and a collaborative environment await you!
The predicted salary is between 43200 - 72000 £ per year.
Overview
My client, a leading Consultancy, is looking for a Genesys WFM Specialist able to consult on the thought process behind Genesys Cloud WFM objects.
Responsibilities
- Discover a customer\’s workforce operation and devise the design of the Genesys Cloud WFM objects.
- Understand Genesys Cloud Routing to consult the customer and the design teams on design guardrails for contact center routing to meet WFM configuration constraints.
- Guide the customer regarding WFM Data Migration, including any data transformation required from their existing platform.
Qualifications
- At least 10 years WFM expertise and extensive experience with Genesys Cloud WFM Objects.
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Genesys WFM Specialist employer: Savant Recruitment
Contact Detail:
Savant Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Genesys WFM Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Genesys WFM Specialist role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, make sure to highlight your 10 years of WFM experience and your deep knowledge of Genesys Cloud WFM objects. Be ready to discuss specific projects where you've made an impact.
✨Tip Number 3
Prepare for those interviews! Research common questions related to Genesys Cloud Routing and WFM Data Migration. Practise your answers so you can confidently guide the interviewer through your thought process and how you tackle challenges.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities that match your skills. Plus, applying directly can sometimes give you a better chance of getting noticed by hiring managers.
We think you need these skills to ace Genesys WFM Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 10 years of WFM expertise and any specific experience with Genesys Cloud WFM objects. We want to see how your skills align with the role, so don’t hold back on showcasing relevant projects!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Genesys WFM Specialist role. We love seeing your personality come through, so feel free to share your passion for WFM and how you can help our clients.
Showcase Your Problem-Solving Skills: In your application, highlight examples where you've successfully consulted on workforce operations or guided customers through data migration. We’re looking for those who can think critically and provide solutions, so make sure to include these experiences!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at StudySmarter!
How to prepare for a job interview at Savant Recruitment
✨Know Your Genesys Inside Out
Make sure you brush up on your knowledge of Genesys Cloud WFM objects. Be prepared to discuss specific features and functionalities, as well as how they can be tailored to meet a customer's needs. This will show that you’re not just familiar with the system but can also think critically about its application.
✨Understand the Customer's Needs
Before the interview, research common challenges faced by contact centres in workforce management. Think about how you would approach discovering a customer’s workforce operation and what questions you might ask to get to the heart of their needs. This will demonstrate your consultative skills and ability to tailor solutions.
✨Data Migration Know-How
Brush up on your data migration strategies, especially regarding WFM. Be ready to discuss any past experiences where you’ve successfully guided a customer through data transformation from an existing platform to Genesys Cloud. Highlighting your practical experience will set you apart.
✨Routing Design Guardrails
Familiarise yourself with Genesys Cloud Routing and the design guardrails that come into play. Prepare to explain how you would consult with both customers and design teams to ensure that routing meets WFM configuration constraints. This shows you can bridge the gap between technical and operational aspects.