At a Glance
- Tasks: Lead the governance and delivery of enterprise ITSM platforms like BMC Remedy and Helix.
- Company: Join a forward-thinking company focused on IT service excellence.
- Benefits: Enjoy remote work, competitive pay, and opportunities for professional growth.
- Other info: Dynamic role with potential for long-term career advancement.
- Why this job: Make a real impact by driving service improvements and operational excellence.
- Qualifications: Strong experience in IT services and proven leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
Remote - Long-term Contract
We are seeking an experienced BMC Remedy Helix Service Owner to lead the governance, delivery, and operational performance of enterprise ITSM platforms. This role will be responsible for service strategy, vendor management, stakeholder engagement, and ensuring service excellence across BMC Remedy and BMC Helix environments.
Key Responsibilities
- Own the end-to-end service strategy, roadmap, and governance for BMC Remedy and BMC Helix.
- Drive service improvements, platform modernisation, and operational excellence initiatives.
- Manage third-party vendors, ensuring delivery against SLAs, KPIs, and contractual commitments.
- Oversee application development, operations, maintenance, and change delivery activities.
- Ensure service stability, availability, performance, and continuous improvement.
- Lead and develop the service team, fostering accountability and high performance.
- Act as the primary point of contact for business stakeholders, managing priorities, communications, and escalations.
Skills Experience
- Strong experience leading enterprise IT services, platforms, or business-critical applications.
- Proven track record in service ownership, service delivery, or operational leadership roles.
- Experience managing vendors and suppliers within complex multi-vendor environments.
BMC Remedy & Helix Service Owner employer: Savant Recruitment
As a remote employer, we pride ourselves on fostering a collaborative and inclusive work culture that empowers our employees to excel in their roles. With a strong focus on professional development, we offer numerous growth opportunities and support for continuous learning, ensuring that our team members can thrive in their careers while enjoying the flexibility of remote work. Join us to be part of a dynamic environment where your contributions are valued, and you can make a meaningful impact on enterprise ITSM platforms.
StudySmarter Expert Advice🤫
We think this is how you could land BMC Remedy & Helix Service Owner
✨Tip Number 1
Network like a pro! Reach out to your connections in the ITSM space, especially those who have experience with BMC Remedy and Helix. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers, highlight your experience in service ownership and operational leadership. Use specific examples to demonstrate how you've driven service improvements and managed vendor relationships.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of BMC Remedy and Helix. Be ready to discuss your approach to governance and service strategy. We want you to impress them with your understanding of the platforms and your vision for their future!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in their job search.
We think you need these skills to ace BMC Remedy & Helix Service Owner
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of BMC Remedy & Helix Service Owner. Highlight your experience with ITSM platforms and any relevant achievements that showcase your service ownership skills.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've driven service improvements or managed vendor relationships in the past.
Showcase Your Leadership Skills:Since this role involves leading a service team, be sure to mention your leadership experience. Talk about how you've fostered accountability and high performance in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Savant Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of BMC Remedy and Helix. Understand their functionalities, recent updates, and how they fit into enterprise ITSM. This will show that you're not just familiar with the platforms but are genuinely interested in their success.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led teams or projects. Highlight how you drove service improvements or managed vendor relationships. This will demonstrate your capability to lead and develop a service team effectively.
✨Engage with Stakeholders
Think about how you would manage communications and priorities with business stakeholders. Be ready to discuss strategies for stakeholder engagement and how you would handle escalations. This shows that you understand the importance of collaboration in this role.
✨Focus on Continuous Improvement
Be prepared to talk about your approach to ensuring service stability and performance. Discuss any initiatives you've implemented for operational excellence and how you measure success. This will highlight your commitment to continuous improvement in service delivery.
