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- Tasks: Provide top-notch support and troubleshoot cloud-related issues for clients.
- Company: Join a leading tech organisation with a focus on innovation.
- Benefits: Full-time role with competitive salary and opportunities for growth.
- Why this job: Be part of a dynamic team and enhance your IT skills in a cloud environment.
- Qualifications: 3+ years experience with M365, Azure, and excellent customer service skills.
- Other info: Mid-senior level position with a chance to work on exciting projects.
The predicted salary is between 36000 - 60000 £ per year.
Our client, a leading technology organisation is seeking an experienced Service Desk (Cloud) Specialist to join its onsite support team.
Responsibilities:
- Provide 2nd/3rd line support via telephone and email
- Troubleshoot incidents and manage full ticket lifecycle
- Escalate complex issues to third-party vendors
- Ensure SLAs and KPIs are consistently met
- Maintain accurate ticketing updates
Skills and Experience:
- 3+ years supporting M365, Azure & Business Applications
- Strong experience with O365, Exchange, SharePoint, OneDrive, Teams, Azure
- Background in a service desk environment
- Knowledge of Azure AD & Active Directory
- Excellent communication and customer service skills
- Calm, detail-focused, proactive, and process-driven
- Microsoft Fundamentals cert (AZ-900, MS-900, SC-900)
- Microsoft role-based certs (MS-102, AZ-104, AZ-500)
Please contact me for further information.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology IT System Operations and Maintenance
Service Desk Specialist in Reading employer: Savant Recruitment Experts
Contact Detail:
Savant Recruitment Experts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Specialist in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work with M365 and Azure. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Be ready to discuss how you've tackled complex issues in the past, especially with O365 and Azure. Real-life examples will make you stand out!
✨Tip Number 3
Show off your communication skills! During interviews, practice explaining technical concepts in simple terms. This will demonstrate your customer service prowess and ability to connect with non-technical users.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Desk Specialist in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with M365, Azure, and other relevant tools. We want to see how your skills match the job description, so don’t be shy about showcasing your 3+ years in a service desk environment!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Desk Specialist role. We love seeing enthusiasm and a clear understanding of the responsibilities outlined in the job description.
Show Off Your Certifications: If you've got Microsoft Fundamentals or role-based certs, make sure they’re front and centre in your application. We value these qualifications highly, so let us know how they’ve prepared you for this role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Savant Recruitment Experts
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of M365, Azure, and the various business applications mentioned in the job description. Be ready to discuss your experience with O365, Exchange, SharePoint, OneDrive, Teams, and Azure AD. This will show that you're not just familiar with the tools but can also troubleshoot effectively.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've handled complex issues in the past. Think about times when you escalated problems to third-party vendors or managed the full ticket lifecycle. This will demonstrate your proactive approach and ability to meet SLAs and KPIs.
✨Communicate Clearly and Confidently
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might be asked to explain technical concepts to non-technical users, so being calm and detail-focused will help you shine during the interview.
✨Certifications Matter
If you have any Microsoft certifications like AZ-900, MS-900, or role-based certs such as MS-102 or AZ-104, be sure to mention them. If you’re currently working towards these, let them know! It shows your commitment to professional development and staying current in the field.
