At a Glance
- Tasks: Coordinate service desk operations and manage client communications for NHS organisations.
- Company: Leading healthcare data solutions provider supporting NHS across the UK.
- Benefits: Flexible home-based work with occasional travel, competitive salary, and career growth.
- Other info: Opportunity to work with both technical and non-technical teams.
- Why this job: Join a dynamic team making a real difference in healthcare technology.
- Qualifications: Experience in service desk roles, strong communication skills, and knowledge of SQL.
The predicted salary is between 35000 - 45000 € per year.
We are working with a leading healthcare data and automation solutions provider supporting NHS organisations across the UK, who are looking to hire a Service Delivery Consultant to join their growing delivery team. This is a customer-facing role focused on service desk coordination, ticket management, client communication, and ensuring high service standards across a portfolio of NHS customers.
MUST HAVE: Experience supporting NHS organisations or healthcare technology environments.
Key responsibilities include:
- Acting as the first point of contact for support enquiries
- Managing and prioritising tickets through to resolution
- Coordinating between clients and technical teams
- Monitoring SLAs and ensuring timely updates
- Supporting proactive service delivery and continuous improvement
Candidates must have:
- Proven experience in service desk/support environment (NHS or Healthcare organisation)
- Strong customer communication and stakeholder management skills
- Experience with ticketing/helpdesk systems
- Strong Knowledge of SQL Server / SQL
- Exposure to Office 365 / Azure environments
- Ability to work across technical and non-technical teams
Predominantly home-based with occasional travel to HQ and client sites.
IT Service Delivery Consultant employer: Savant Recruitment Experts
As a leading healthcare data and automation solutions provider, we pride ourselves on fostering a collaborative and supportive work culture that prioritises employee growth and development. Our team enjoys the flexibility of predominantly home-based work while having the opportunity to engage with NHS organisations across the UK, ensuring meaningful contributions to healthcare improvement. With a strong focus on continuous improvement and high service standards, we offer our employees the chance to make a real impact in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Delivery Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare tech space, especially those who have experience with NHS organisations. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Prepare for the interview by brushing up on your service desk skills and understanding of ticketing systems. We recommend practising common interview questions related to client communication and SLAs to show you’re ready to hit the ground running.
✨Tip Number 3
Showcase your experience with SQL Server and Office 365 during interviews. We know these skills are crucial for the role, so be ready to discuss how you've used them in past positions to improve service delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Service Delivery Consultant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of IT Service Delivery Consultant. Highlight your experience with NHS organisations and any relevant tech skills, like SQL Server or Office 365, to show us you’re the perfect fit.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about service delivery in healthcare. Share specific examples of how you've managed tickets or improved service standards in previous roles.
Show Off Your Communication Skills:Since this role involves a lot of client interaction, make sure your application reflects your strong communication skills. Use clear, concise language and don’t shy away from showcasing your stakeholder management experience.
Apply Through Our Website:We want to hear from you! Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you quickly.
How to prepare for a job interview at Savant Recruitment Experts
✨Know Your NHS Stuff
Make sure you brush up on your knowledge of NHS organisations and healthcare technology. Familiarise yourself with common challenges they face and how your experience can help solve them. This will show that you’re not just a fit for the role, but that you genuinely understand the environment you'll be working in.
✨Master the Ticketing Systems
Since ticket management is a key part of the job, it’s crucial to demonstrate your familiarity with ticketing or helpdesk systems. If you’ve used specific tools before, be ready to discuss your experience and how you’ve effectively managed tickets in past roles. This will highlight your practical skills and readiness for the position.
✨Show Off Your Communication Skills
As this role involves a lot of client communication, practice articulating your thoughts clearly and confidently. Think of examples where you’ve successfully managed stakeholder relationships or resolved conflicts. This will help convey your strong customer communication skills during the interview.
✨Prepare for Technical Questions
Given the technical nature of the role, be prepared to answer questions about SQL Server, SQL, and your experience with Office 365 and Azure environments. Brush up on relevant concepts and be ready to explain how you've applied your technical knowledge in real-world scenarios. This will demonstrate your capability to bridge the gap between technical and non-technical teams.
