At a Glance
- Tasks: Coordinate service desk operations and manage client communications for NHS organisations.
- Company: Leading healthcare data solutions provider supporting NHS across the UK.
- Benefits: Flexible home-based work with occasional travel, competitive salary, and career growth.
- Other info: Dynamic role with opportunities to improve service delivery and client satisfaction.
- Why this job: Join a mission-driven team making a real difference in healthcare delivery.
- Qualifications: Experience in service desk roles, strong communication skills, and SQL knowledge.
The predicted salary is between 35000 - 45000 € per year.
We are working with a leading healthcare data and automation solutions provider supporting NHS organisations across the UK, who are looking to hire a Service Delivery Consultant to join their growing delivery team. This is a customer-facing role focused on service desk coordination, ticket management, client communication, and ensuring high service standards across a portfolio of NHS customers.
MUST HAVE:
- Experience supporting NHS organisations or healthcare technology environments.
Key responsibilities include:
- Acting as the first point of contact for support enquiries
- Managing and prioritising tickets through to resolution
- Coordinating between clients and technical teams
- Monitoring SLAs and ensuring timely updates
- Supporting proactive service delivery and continuous improvement
Candidates must have:
- Proven experience in service desk/support environment (NHS or Healthcare organisation)
- Strong customer communication and stakeholder management skills
- Experience with ticketing/helpdesk systems
- Strong Knowledge of SQL Server / SQL
- Exposure to Office 365 / Azure environments
- Ability to work across technical and non-technical teams
Predominantly home-based with occasional travel to HQ and client sites.
IT Service Delivery Consultant in England employer: Savant Recruitment Experts
As a leading healthcare data and automation solutions provider, we pride ourselves on fostering a collaborative and supportive work culture that prioritises employee growth and development. Our team enjoys the flexibility of predominantly home-based work while having the opportunity to engage with NHS organisations across the UK, ensuring meaningful contributions to healthcare improvement. With a strong focus on continuous improvement and high service standards, we offer our employees the chance to make a real impact in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Delivery Consultant in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare tech space, especially those who have experience with NHS organisations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your service desk skills and understanding of ticketing systems. We recommend practising common interview questions related to client communication and SLAs to show you’re ready to hit the ground running.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds and shows your professionalism.
✨Tip Number 4
Apply through our website for the best chance at landing that IT Service Delivery Consultant role. We make it easy for you to showcase your skills and experience directly to the hiring team!
We think you need these skills to ace IT Service Delivery Consultant in England
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of IT Service Delivery Consultant. Highlight your experience with NHS organisations and any relevant tech skills, like SQL Server or Office 365, to show us you’re the perfect fit.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about service delivery in healthcare. Share specific examples of how you've managed tickets or improved service standards in previous roles.
Show Off Your Communication Skills:Since this role involves a lot of client interaction, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional – we want to see how you can engage with clients effectively!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Savant Recruitment Experts
✨Know Your NHS Stuff
Make sure you brush up on your knowledge of NHS organisations and healthcare technology. Familiarise yourself with common challenges they face and how your experience can help solve them. This will show that you understand the environment you'll be working in.
✨Master the Ticketing Systems
Since you'll be managing tickets, it’s crucial to demonstrate your familiarity with ticketing or helpdesk systems. If you’ve used specific tools before, be ready to discuss how you’ve effectively managed tickets and prioritised issues in past roles.
✨Show Off Your Communication Skills
As a Service Delivery Consultant, you'll be the bridge between clients and technical teams. Prepare examples of how you've successfully communicated complex information to non-technical stakeholders. This will highlight your ability to manage client relationships effectively.
✨Be Ready for Technical Questions
Expect some technical questions, especially around SQL Server and Office 365/Azure environments. Brush up on your technical knowledge and be prepared to discuss how you've applied this in previous roles. It’ll show you’re not just a people person but also technically savvy.
