Field Service Technician in Stoke-on-Trent

With over 25 years of experience, NSI Mobile Water Solutions, part of Nijhuis Saur Industries (Saur Group), is a leading provider of temporary water and wastewater treatment services. We offer an alternative to fixed plants to help customers maintain continuity of supply to core operations and minimise downtime in a wide range situation 24/7, 365 days a year. At NSI Mobile Water Solutions, we believe in “Professionalism, Communication, Teamwork, External Focus and Service Excellence”.

Summary

The Field Service Technician ensures that customers can use Mobile Water Solutions rental equipment safely and efficiently to support optimal performance. Activities include technical support installation, commissioning and maintenance services for mobile water treatment equipment that is rented out to customers. The Field Service Engineer plays a crucial role in maintaining customer satisfaction and fostering positive relationships with clients and rental companies. All Employees in Mobile Water Solutions are fully committed to the organisations’ Environmental and Social Impact goals.

Job Responsibilities

• Installation: Setting up and installing equipment at the customer's location, ensuring it functions correctly and safely.
• Maintenance: Performing routine maintenance and inspections to ensure that the equipment remains in good working condition during the rental period.
• Repairs: Troubleshooting and repairing equipment if it breaks down or experiences technical issues during the rental period.
• Customer Support: Providing technical support and guidance to customers regarding the proper use and maintenance of the equipment. Interact with customers to understand their equipment needs, provide guidance on equipment operation, and address any issues or concerns. Deliver excellent customer service and build strong relationships.
• Documentation: Maintaining detailed records of equipment maintenance and repairs, including service reports, parts replacements, and work performed.
• QHSE: Ensure all assets are kept in a safe condition, including fire extinguishers and first aid kits. Enforce risk assessments during deployment of mobile assets. Ensure sub-contractors are H&S approved and operate according to plans. Report any incidents, near-misses, or hazards promptly to management and assist in the investigation process to prevent future occurrences.

Preferred qualifications and experience:

• Technical (vocational) school diploma or equivalent mechanical and electrical work experience.
• Proven work experience as Field Service Technician/Engineer (in the water industry) or a similar role (e.g., equipment maintenance, repair, or a related field) for at least 3+ years.
• Experience and proven capability to work across cultures, borders, and different methods of executing business within an international team.

Travel Requirements:

This role will be based out of our Stoke depot with travel around the UK to client sites as/when required.

Working for us means:

• Holidays: 25 days plus bank holidays, buy and sell scheme available.
• Probationary Period: 6 months.
• Pension: Can join immediately or auto enrolled after 3 months - Employee 5% and Employer 5% via salary sacrifice.
• Eligible to join Private Healthcare.
• Enrolled in Group Income Protection and Death in Service (4 x basic salary) upon commencement of employment.
• Notice: 1 week during probation, increasing to 1 month thereafter.

Nijhuis Saur Industries UK & Ireland are committed to maintaining Environmental & Social Impact goals: To reach Net Zero emissions across our value chain by 2040. To continuously meet high standards of social and environmental performance, transparency, accountability, maintaining B-Corp Certification. To be a socially responsible company creating a positive impact to all stakeholders including workers, communities, customers, and our planet.

Nijhuis Saur Industries UK & Ireland are an equal opportunity employer; we are committed to providing equal opportunities in all aspects of employment in line with the Equality Act 2010.