responsible for all aspects of the Spa Operation, supporting the General Manager in driving key elements such as marketing and promotions, operating criteria, programming, staff relations, and training. The Spa Manager will play a key role in the Spa's vision of success and ensuring, As a Spa Manager at Saunton Sands Hotel, you will manage all aspects of the department including finance, stock taking, training, promotions, events and performance management of the team to ensure they consistently achieve their targets, as well as covering treatments when required. Specifically, you will be responsible for performing the following tasks to the highest standards: DUTY MANAGEMENT/OPERATIONS
- Ensure that all agreed operational standards are maintained within the Spa and that any defects are addressed quickly and efficiently
- Opening/closing procedures when on duty
- Set an example at all times in standards of professionalism, attitude and appearance as required from the staff Brend Collection: Spa Manager
- Ensure that all treatments / reception duties are carried out in the spa are in line with agreed Spa, hotel & Brend Hotels procedures
Previous experience in a spa management role is essential. A Level 3 qualification in Spa Therapy or equivalent. A passion for delivering exceptional guest experiences and maintaining high standards of service. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Flexibility to work to the hours and needs of the business including shifts, weekend and Bank Holiday work as well as covering shifts due to illness Positive and friendly attitude to your colleagues, superiors and guests Effective communication with staff and clients Ability to work in a fast-paced environment and cover treatments and Spa Attendant duties when required Strong interpersonal skills Confident, professional and welcoming personality Commitment to delivering superior levels of customer service A neat and tidy appearance (hair and fingernails) and adhere to uniform requirements
The first-class spa and wellbeing experience our clients expect. Every step of our customer journey should ooze serene spa sophistication, our guests should feel special at each visit and leave relaxed and rejuvenated.
Why Join Us?
- Competitive rates of pay
- Paid Holiday
- Share of staff tips that are given out monthly
- Training & progression opportunities
- 10% discount at any Brend Collection establishment
- Discounted hotel stays at any Brend Collection establishment
- Access to Hospitality Rewards, which include 100's of discounts, from Boots to Asda.
- Access to Hospitality Action Employee Assitance Program which includes support around mental health, financial difficulties, addiction & more.
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