TSOM ServiceNow Architect | Contract | London (Hybrid)
Rate: £550 per day (flexible for the right profile)
Duration: 6 months initially, with scope to extend
Start: ASAP
Working model: Hybrid, London
We're partnering with a leading UK telecoms provider to find an experienced ServiceNow Telecom Architect. You'll design end-to-end OSS solutions across the ServiceNow telecom suite as part of a large-scale service operations transformation.
What you'll be doing
- Designing end-to-end OSS architecture across TSOM (Telecom Service Order Management), TNI (Telecom Network Inventory) and TSM (Telecom Service Management)
- Designing service order orchestration, order decomposition and fulfilment workflows across multiple domains
- Building logical and physical network inventory models, synchronised with network discovery systems
- Defining service catalogue, service inventory and service topology models, including service impact analysis and root cause capabilities
- Designing API-led integrations using REST, SOAP, TM Forum Open APIs and Kafka/messaging platforms
- Integrating OSS with BSS, CRM, billing, EMS/NMS, SDN controllers and network functions
- Producing solution blueprints, architecture diagrams and technical documentation aligned to TM Forum ODA
What we're looking for
- 10+ years in Telecom OSS/BSS
- 5+ years in a Solution Architect role
- Hands-on ServiceNow telecom module experience (TSOM, TNI and/or TSM)
- Track record delivering large-scale telecom transformation programmes
- Experience across fixed, mobile, fibre and enterprise services
- Strong understanding of TM Forum standards (ODA, Open APIs, SID/eTOM)
- Experience with cloud-native and microservices-based deployments in multivendor environments
Nice to have
- Knowledge of 4G/5G, IP/MPLS, SD-WAN and FTTH networks
- ServiceNow certifications (CSA, CIS or Telecom-specific)
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TSOM Servicenow Architect | Contract | London (Hybrid) employer: Saunders Scott
As a Graduate I.T Recruitment Consultant, you will thrive in a dynamic and supportive work environment that prioritises collaboration and professional growth. Our company offers competitive salaries, an uncapped commission scheme, and comprehensive mentoring and training programmes, ensuring you have the tools to succeed in your career. Located in a vibrant area, we foster a culture of innovation and excellence, making us an exceptional employer for those seeking meaningful and rewarding employment.
