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- Tasks: Lead the design and implementation of ServiceNow solutions for a global food and beverage client.
- Company: Join a dynamic team in the food and beverage manufacturing industry, driving digital transformation.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Why this job: Be part of a critical role that enhances operational excellence and supports impactful projects.
- Qualifications: Bachelor’s degree and 5+ years of ServiceNow experience required; certifications preferred.
- Other info: Ideal for those passionate about technology and making a difference in manufacturing.
The predicted salary is between 43200 - 72000 £ per year.
Location: London
Industry: Food & Beverage Manufacturing
Job Summary:
We are seeking a highly skilled and experienced ServiceNow Consultant to join our team and lead the design, development, and implementation of ServiceNow solutions for a global food and beverage manufacturing client. The ideal candidate will possess deep functional and technical knowledge of the ServiceNow platform, strong project management skills, and the ability to translate business requirements into scalable, maintainable solutions. This is a critical role supporting digital transformation and operational excellence initiatives across IT, HR, and supply chain functions in a manufacturing environment.
Key Responsibilities:
- ServiceNow Platform Implementation & Development: Lead end-to-end implementation and configuration of ServiceNow modules, including ITSM, ITOM, HRSD, CMDB, and custom applications. Develop and maintain business rules, client scripts, UI policies, workflows, and catalogue items using best practices and ServiceNow scripting. Support integrations between ServiceNow and third-party systems (ERP, MES, procurement platforms, etc.).
- Consulting & Business Analysis: Work closely with stakeholders in IT, manufacturing, HR, and supply chain to gather requirements and define use cases. Conduct workshops and interviews to identify pain points and improvement opportunities. Translate complex business needs into functional and technical specifications for the ServiceNow platform.
- Project Delivery & Governance: Act as a lead consultant on large-scale projects, managing scope, timelines, and deliverables. Coordinate with project managers, architects, developers, and QA teams to ensure timely and high-quality delivery. Contribute to project documentation, including design specifications, test plans, and user training materials.
- Change Management & Support: Provide post-implementation support, including user training, documentation, and enhancements. Advise on ServiceNow best practices and platform governance to ensure sustainable, scalable solutions. Monitor system performance and recommend continuous improvements and upgrades.
- Manufacturing Industry Focus: Leverage understanding of manufacturing processes and challenges, including plant operations, asset management, and compliance. Customize ServiceNow solutions to support industry-specific requirements, such as plant maintenance workflows, production incident tracking, or inventory service requests.
Required Qualifications:
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field.
- 5+ years of hands-on experience in ServiceNow platform implementation and support.
- Proven experience in delivering ServiceNow solutions for large enterprise environments.
- Strong scripting skills (JavaScript, Glide, REST APIs).
- Familiarity with Agile/Scrum methodologies.
Preferred Qualifications:
- Experience in food and beverage manufacturing environments.
- ServiceNow Certified System Administrator (CSA) and one or more additional certifications (e.g., ITSM, HRSD, Discovery, CMDB).
- Knowledge of manufacturing systems integration (e.g., ERP, MES, EHS platforms).
- Experience with ServiceNow Governance, Risk, and Compliance (GRC) modules.
- Understanding of FDA regulations, food safety compliance (e.g., SQF, FSMA), and how they relate to digital systems.
Soft Skills & Competencies:
- Excellent communication and stakeholder engagement skills.
- Strong analytical thinking and problem-solving capabilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Proactive, self-motivated, and collaborative mindset.
ServiceNow Consultant employer: Saunders Scott
Contact Detail:
Saunders Scott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Consultant
✨Tip Number 1
Network with professionals in the food and beverage manufacturing industry. Attend relevant events or webinars where you can meet potential colleagues or clients who might be looking for a ServiceNow Consultant.
✨Tip Number 2
Familiarise yourself with the specific challenges faced by the food and beverage sector, such as compliance and operational efficiency. This knowledge will help you tailor your discussions and demonstrate your understanding during interviews.
✨Tip Number 3
Showcase your hands-on experience with ServiceNow by preparing to discuss specific projects you've worked on. Be ready to explain how you implemented solutions and the impact they had on the organisation.
✨Tip Number 4
Stay updated on the latest ServiceNow features and best practices. Being knowledgeable about recent updates can set you apart from other candidates and show your commitment to continuous learning.
We think you need these skills to ace ServiceNow Consultant
Some tips for your application 🫡
Understand the Role: Carefully read the job description for the ServiceNow Consultant position. Make sure you understand the key responsibilities and required qualifications, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience in ServiceNow implementations, project management, and any specific skills mentioned in the job advert, such as scripting or familiarity with Agile methodologies.
Craft a Compelling Cover Letter: Write a cover letter that connects your background to the role. Discuss your experience in the food and beverage manufacturing industry, if applicable, and how your skills can contribute to the company's digital transformation initiatives.
Highlight Soft Skills: In your application, emphasise your soft skills such as communication, analytical thinking, and problem-solving abilities. These are crucial for the consulting aspect of the role and should be evident in your examples.
How to prepare for a job interview at Saunders Scott
✨Know Your ServiceNow Inside Out
Make sure you have a deep understanding of the ServiceNow platform, especially the modules relevant to the role like ITSM, ITOM, and HRSD. Be prepared to discuss your past experiences with these modules and how you've implemented them in previous projects.
✨Showcase Your Project Management Skills
Since this role involves leading large-scale projects, be ready to share specific examples of how you've managed project scope, timelines, and deliverables. Highlight your experience coordinating with various teams to ensure successful project delivery.
✨Demonstrate Your Analytical Thinking
Prepare to discuss how you've identified pain points and improvement opportunities in past roles. Use examples to illustrate your problem-solving capabilities and how you've translated complex business needs into functional specifications.
✨Engage with Stakeholders Effectively
Excellent communication is key for this position. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you've engaged with stakeholders in the past to gather requirements and define use cases.
