Transformation Officer in City of London

Location: Hybrid/London EC2R 7AF, with up to 3 days working from home after an initial period of training

Salary: Up to £35,000 a year (depending on relevant knowledge, skills, and experience)

Type of contract: Permanent. Full time. 35 hours per week, Monday to Friday

Closing date: 8 May 2026

SAUL Trustee Company is the Trustee and administrator of a multi-employer hybrid pension scheme, and a Master Trust, looking after the pensions of more than 80,000 members. We are a friendly team of around 70 people who work part of the week from home and at least two days each week in our central London office.

At STC, we are responsible for:

• Collecting the money members and employers pay into SAUL
• Managing where that money is invested
• Making sure we pay the right pension to the right person at the right time

We are now recruiting for a Transformation Officer to support the delivery of SAUL's transformation programme by contributing to the planning, delivery, monitoring and embedding of change initiatives across the organisation. Working closely with the Chief Transformation Officer and Transformation Manager, the Transformation Officer will support a range of transformation projects and activities. This includes preparing dashboards and management information, tracking performance against KPIs and benefits, supporting process improvement activity, and working with colleagues across the business to ensure change is understood, adopted and embedded into business as usual.

This role requires a proactive and adaptable individual who is comfortable working in a changing environment, able to build effective working relationships, and confident in constructively challenging existing ways of working to support continuous improvement.

As our Transformation Officer you will be responsible for:

• Supporting the delivery of transformation projects and workstreams, ensuring activities are progressed in line with agreed plans, priorities and governance arrangements.
• Assisting with the preparation and maintenance of project documentation, including plans, actions, risks, decisions and progress updates.
• Tracking delivery against milestones, KPIs and agreed benefits, escalating risks, issues or dependencies where appropriate.
• Contributing to testing, implementation and post implementation review activities, supporting the transition of change into business as usual.
• Working with teams across the organisation to understand current processes and identify opportunities for improvement.
• Supporting process mapping, review and redesign activities, helping teams to simplify, improve efficiency and strengthen controls, where appropriate.
• Using data, insight and evidence to help inform recommendations and support decision making.
• Constructively challenge existing ways of working, proposing practical and proportionate improvements aligned to SAUL's strategic objectives.
• Preparing and maintaining dashboards and management information to support oversight of the transformation programme.
• Working with colleagues across the organisation to understand business processes, challenges and opportunities for improvement.
• Supporting change management activities, including communications, engagement sessions, guidance materials and training support, where required.
• Providing ad hoc support to the Transformation Manager and Chief Transformation Officer in relation to the transformation programme.

This Transformation Officer role would suit someone exposed to change management and project delivery, with experience engaging and influencing stakeholders. It involves improving systems, processes, and ways of working, and making suggestions to achieve better outcomes.

To be considered for this role you will need to demonstrate:

• Relevant degree or equivalent qualification or equivalent experience
• Experience supporting projects or change initiatives
• At least two years' experience of working in a regulated, financial services or pensions environment
• Strong organisation and planning skills
• The ability and willingness to support other members of staff and line managers
• Confidence using Microsoft Excel, SharePoint, PowerPoint and Word
• Computer literacy
• Customer focus
• Self-motivation
• Strong attention to detail
• Ability to work well in a team
• Positive attitude to change
• Ability to work to deadlines and under pressure
• Hands on attitude and a willingness to do a variety of tasks, if required
• Ability to work alone with minimum supervision

Other desirable knowledge/experience:

• Understanding of relevant legislation, regulations, and of The Pension Regulator and implications of non-compliance.
• Understanding of pensions administration practices and systems.
• Knowledge of User Acceptance Testing and preparing test matrices for others.
• Preparing reports, dashboards or management information.

To find out what we offer in more detail, please check our website.