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- Tasks: Lead a team managing key strategic client accounts and ensure top-notch service delivery.
- Company: Join a leading performance network in Europe with over 2,500 affiliate programs.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration.
- Why this job: Be part of a high-impact team driving sales for diverse industries while enhancing your leadership skills.
- Qualifications: Experience in affiliate marketing and key account management, especially in retail or fashion.
- Other info: Opportunity to work closely with senior executives and influence client strategies.
The predicted salary is between 43200 - 72000 £ per year.
Summary: Our client is one of the most established Performance networks in Europe, offering unrivaled experience, knowledge, and heritage in the marketplace. With presence in 7 countries across Europe, we have over 2,500 affiliate programs on the network. We are currently looking for an account manager to join their team.
What they do:
Our client boasts a state-of-the-art performance marketing platform, excellent client services, and the highest quality and integrity standards in everything they do. They deliver positive ROI for their clients by utilizing the affiliate channel to drive sales and leads for brands from a broad range of industries including travel, retail, finance, telecommunications, not-for-profit, FMCG, and automotive.
Role: You will manage the account management team which consists of Account Managers and an Account Director with overall responsibility for key strategic clients to ensure a best-in-market level of service. You and your team will be expected to successfully manage all clients as well as having an overseeing role that will be responsible for monitoring and delivery across all AM teams. You will be expected to have considerable experience and an excellent understanding of the affiliate channel.
Responsibilities:
- Directly responsible for delivery and performance of key accounts
- Development and implementation of strategy for key accounts
- Maintain daily contact with ADs, offering direction for program growth, strategic insight, and regular feedback
- Co-ordinate and deliver on all project-based activity, e.g. publisher recruitment
- Ensure consistent monitoring and internal reporting across accounts
- Work closely with the COO and VP Sales and guide your ADs to deliver, implement, and analyse client development
Skills and Experience:
- Competent in all aspects of affiliate and the performance channel
- Experience of Key Account Management in the Retail or Fashion sector
- In-depth knowledge of tracking, reporting, and a strong technical awareness
- Experience in co-ordinating team projects
- Strong and confident communicator, showing clear thought process and strong negotiating skills
- Prepared to present frequently to senior client contacts, publishers, and internally
- Proven track record of successfully managing large affiliate programmes
- Ability to digest detailed information and pass on relevant points to other team members
- Establish and maintain communication lines on behalf of the team throughout our client and client businesses
- Demonstrate desire to control and own projects and self-motivate to deliver the best possible solution for existing or potential clients and internal teams
- Astute commercial focus of all clients under the employee\’s remit, managing expectations where required
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Group Client Service Director employer: Saul & Partners Executive Search
Contact Detail:
Saul & Partners Executive Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Client Service Director
✨Tip Number 1
Familiarize yourself with the latest trends in performance marketing and affiliate channels. This knowledge will not only help you understand the industry better but also demonstrate your commitment to staying ahead of the curve during interviews.
✨Tip Number 2
Network with professionals in the affiliate marketing space, especially those who have experience in key account management. Engaging with industry peers can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed large affiliate programs in the past. Highlighting your achievements will showcase your capability to handle the responsibilities of the Group Client Service Director role.
✨Tip Number 4
Demonstrate your strong communication and negotiation skills by practicing your presentation techniques. Being able to convey your ideas clearly and confidently will be crucial when interacting with senior client contacts and internal teams.
We think you need these skills to ace Group Client Service Director
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and skills required for the Group Client Service Director position. Tailor your application to highlight your relevant experience in account management and the affiliate channel.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in managing key accounts, particularly in the retail or fashion sector. Provide specific examples of how you've successfully managed large affiliate programs and delivered positive ROI for clients.
Showcase Communication Skills: Since strong communication and negotiation skills are crucial for this role, make sure to illustrate these abilities in your application. Mention instances where you effectively communicated with senior client contacts or coordinated team projects.
Demonstrate Strategic Thinking: Discuss your approach to developing and implementing strategies for key accounts. Include examples of how you've monitored performance and provided strategic insights that led to program growth and success.
How to prepare for a job interview at Saul & Partners Executive Search
✨Showcase Your Affiliate Channel Expertise
Make sure to highlight your extensive experience and understanding of the affiliate channel during the interview. Be prepared to discuss specific strategies you've implemented in the past and how they contributed to positive ROI for clients.
✨Demonstrate Leadership Skills
As a Group Client Service Director, you'll be managing a team. Share examples of how you've successfully led teams in the past, focusing on your ability to motivate and guide others towards achieving strategic goals.
✨Prepare for Technical Questions
Given the importance of tracking and reporting in this role, brush up on your technical knowledge related to performance marketing platforms. Be ready to discuss how you have utilized these tools to enhance client services and project outcomes.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and confidently, especially when discussing complex topics. This will help demonstrate your capability to present effectively to senior clients and internal teams.
