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- Tasks: Lead a dynamic account management team and drive success for key strategic clients.
- Company: Established performance network with a strong presence across Europe.
- Benefits: Competitive salary, career growth opportunities, and a collaborative work environment.
- Why this job: Make a real impact in the performance marketing space and work with top brands.
- Qualifications: Experience in key account management and a solid understanding of the affiliate channel.
- Other info: Join a vibrant team dedicated to delivering excellence and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Our client is one of the most established Performance networks in Europe, offering unrivalled experience, knowledge and heritage in the marketplace. With presence in 7 countries across Europe, they have over 2,500 affiliate programmes on the network and are currently looking for an account manager to join their team.
Our client boasts a state of the art performance marketing platform, excellent client services and the highest quality and integrity standards in everything they do. They deliver positive ROI for their clients by utilising the affiliate channel to drive sales and leads for brands from a broad range of industries including travel, retail, finance, telecommunications, not-for-profit, FMCG and automotive.
You will manage the account management team which consists of Account Managers and Account Director with overall responsibility for key strategic clients to ensure a best in market level of service. You and your team will be expected to successfully manage all clients as well as having an overseeing role that will be responsible for monitoring and delivery across all AM teams. You will be expected to have considerable experience and an excellent understanding of the affiliate channel.
Responsibilities:
- Directly responsible for delivery and performance of key accounts
- Development and implementation of strategy for key accounts
- Maintain daily contact with ADs, offering direction for program growth, strategic insight and regular feedback
- Co-ordinate and deliver on all project based activity, e.g. publisher recruitment
- Ensure consistent monitoring and internal reporting across account
- Work closely with the COO and VP Sales and guide your ADs to deliver, implement and analyse client development
Skills and Experience:
- Competent in all aspects of affiliate and the performance channel
- Experience of Key Account Management in the Retail or Fashion sector
- In-depth knowledge of tracking, reporting and a strong technical awareness
- Experience in co-ordinating team projects
- Strong and confident communicator, showing clear thought process and strong negotiating skills
- Prepared to present frequently to senior client contacts, publishers and internally
- Proven track record of successfully managing large affiliate programmes
- Ability to digest detailed information and pass on relevant points to other team members
- Establish and maintain communication lines on behalf of the team throughout our client and client businesses
- Demonstrate desire to control and own projects and self-motivate to deliver the best possible solution for existing or potential clients and internal teams
- Astute commercial focus of all clients under the employee's remit. Managing expectation where required
Group Client Service Director employer: Saul & Partners Executive Search
Contact Detail:
Saul & Partners Executive Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Client Service Director
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their performance marketing platform and how they deliver ROI. This will help you stand out as someone who’s genuinely interested and knowledgeable about what they do.
✨Tip Number 3
Showcase your experience with key account management and the affiliate channel during interviews. Use specific examples from your past roles to demonstrate your skills and how you can contribute to their team. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Group Client Service Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Group Client Service Director. Highlight your experience in account management and the affiliate channel, as well as any relevant achievements that showcase your skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to managing key accounts and leading teams, and don’t forget to show your enthusiasm for the company.
Showcase Your Communication Skills: As a strong communicator, make sure your written application reflects that. Use clear and concise language, and structure your application logically. This will demonstrate your ability to convey information effectively, which is crucial for the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Saul & Partners Executive Search
✨Know Your Stuff
Make sure you have a solid understanding of the affiliate marketing landscape and the specific performance channels relevant to the role. Brush up on key metrics, tracking methods, and reporting standards that are crucial for managing accounts effectively.
✨Showcase Your Leadership Skills
As a Group Client Service Director, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, particularly in high-pressure situations. Highlight your ability to motivate and guide others towards achieving strategic goals.
✨Communicate Clearly
Strong communication is key in this role. Practice articulating your thoughts clearly and confidently, especially when discussing complex strategies or presenting to senior clients. Consider doing mock presentations to get comfortable with this.
✨Demonstrate Commercial Acumen
Be ready to discuss how you've driven ROI for previous clients. Prepare case studies or examples where your strategic insights led to significant growth or improvement in account performance. This will show your potential employer that you understand the commercial side of client management.
