At a Glance
- Tasks: Lead Customer Success to drive revenue and build a thriving team from the ground up.
- Company: Fast-growing AI-native B2B SaaS company with a strong market presence.
- Benefits: Competitive salary, bonus potential, equity, and a dynamic work environment.
- Other info: Join a collaborative team and shape the future of customer success.
- Why this job: Own your success and make a real impact in a rapidly scaling company.
- Qualifications: Experience as Head of CS or VP in early-stage SaaS, with a focus on NRR.
The predicted salary is between 110000 - 120000 £ per year.
Most CS teams get treated like a glorified help desk. This one owns revenue. This AI-native B2B SaaS company has cracked ABM at enterprise scale. ~$2.5M ARR, growing 2.5x year on year, working with logos across the US and Europe that you'd actually recognise. Product‑market fit? Sorted. The platform works, the customers are real, and there's a mountain of expansion revenue sitting inside the base waiting to be unlocked.
They need a VP of Customer Success who sees that and thinks: "That's mine." This is a foundational hire. You'll work directly with the founders to build CS from first principles into a proper commercial engine. No playbook to inherit. No structure to slot into. Just a clear mandate: own NRR and make it the growth story.
What you'll own:
- Net Revenue Retention across the full customer base, treated like a quota, not a dashboard metric
- Expansion revenue inside enterprise accounts, finding it, building the case, and closing it
- The entire CS function from scratch: segmentation, success plays, lifecycle strategy, team build
- Relationships with CMOs, ABM leads, and SDR leaders, driving real adoption and pipeline outcomes
- Enterprise change management across messy, multi‑stakeholder environments
- The hard stuff too: QBRs, account rescues, unblocking customers, leading from the front
You should apply if you:
- Are a Head of CS or VP of CS at an early‑stage SaaS business right now
- Own your NRR number the way a closer owns their ARR target
- Get fired up by expansion and retention, not NPS scores
- Can build structure in chaos and actually enjoy it
- Have lived the $1M to $10M+ ARR scaling journey
- See Sales as your partner, not a separate department
- Have a founder mindset: the company winning matters more than your function looking good
Not for you if you:
- Need everything pre‑built
- Come from big enterprise CS
- Dodge hard conversations
- Want to manage managers on day one
London (3+ days in office) | £110k-£120k base + up to £30k bonus + equity
VP of Customer Success in London employer: Sauced.
This innovative AI-native B2B SaaS company is an exceptional employer, offering a unique opportunity for the VP of Customer Success to shape the future of customer engagement and revenue growth from the ground up. With a dynamic work culture that values entrepreneurial spirit and collaboration, employees are empowered to take ownership of their roles while enjoying competitive compensation, equity options, and a vibrant office environment in London. The company prioritises personal and professional growth, making it an ideal place for those looking to make a significant impact in a rapidly expanding market.
StudySmarter Expert Advice🤫
We think this is how you could land VP of Customer Success in London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry, especially those who are already in the company you're eyeing. A friendly chat can give you insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by understanding their product inside out. Show them you’re not just another candidate; you’re genuinely excited about how their platform works and how you can drive that expansion revenue.
✨Tip Number 3
Be ready to discuss your vision for building the CS function from scratch. They want someone who can thrive in chaos, so share examples of how you've turned challenges into opportunities in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace VP of Customer Success in London
Some tips for your application 🫡
Show Your Passion for Customer Success:When writing your application, let your enthusiasm for Customer Success shine through. We want to see that you’re not just looking for a job, but that you genuinely care about driving revenue and building relationships with customers.
Highlight Your Experience with Expansion Revenue:Make sure to showcase any experience you have with expansion revenue and Net Revenue Retention (NRR). We’re looking for someone who can own these metrics like a pro, so share specific examples of how you've achieved this in the past.
Emphasise Your Ability to Build from Scratch:Since this role involves creating the Customer Success function from the ground up, we want to hear about your experience in building processes and structures in chaotic environments. Share stories that demonstrate your ability to thrive in such situations.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures it gets into the right hands. Plus, it shows you’re serious about joining our team at StudySmarter.
How to prepare for a job interview at Sauced.
✨Know Your Numbers
Before the interview, make sure you can confidently discuss your experience with Net Revenue Retention (NRR). Be ready to share specific examples of how you've owned your NRR number and driven expansion revenue in previous roles. This will show that you understand the importance of these metrics and are prepared to take ownership.
✨Embrace the Chaos
This role is all about building from scratch, so come prepared to discuss how you've thrived in chaotic environments. Share stories where you've successfully created structure and strategy in a disorganised setting. Highlight your ability to turn challenges into opportunities, as this will resonate with the founders' vision.
✨Build Relationships
Since you'll be working closely with CMOs and ABM leads, think about how you've fostered strong relationships in the past. Prepare to talk about your approach to collaboration and how you've driven adoption and pipeline outcomes through effective communication and partnership.
✨Show Your Founder Mindset
Demonstrate that you have a founder mindset by discussing how you've prioritised company success over departmental accolades. Share examples of when you've taken initiative beyond your role to contribute to the overall growth of the business. This will show that you're aligned with the company's goals and ready to make a significant impact.
