At a Glance
- Tasks: Own the customer experience from download to daily use, driving activation and retention.
- Company: Exciting pre-seed AI startup backed by industry giants like Shopify and Apple.
- Benefits: Competitive salary with OTE up to £70k, plus equity and growth opportunities.
- Other info: Dynamic startup environment with real impact on company growth and culture.
- Why this job: Join at ground-floor stage and shape the future of customer experience in AI.
- Qualifications: Product-minded, customer-obsessed, with technical fluency and strong communication skills.
The predicted salary is between 50000 - 70000 £ per year.
Our Client is a 3-person, pre-seed AI startup building an AI-native revenue workspace designed for salespeople, rather than another sales tool built primarily for management. Founded in 2025, they've raised over £425k, backed by a specialist early-stage fund alongside angels from Shopify, Nike, UiPath and Apple. The product has already been validated with sellers and sales teams at UiPath, Databricks, Dell and Snowflake, with a Snowflake Accelerator partnership being formalised. They're targeting £300-500k ARR by early 2027, before pushing beyond £1m ARR and raising their seed round.
What You'll Get:
- £50k base with OTE up to ~£70k, plus equity (exact allocation TBC).
- You'll join at a genuine ground-floor stage, reporting directly to the founder and owning the customer function from scratch.
- This isn't inheriting an existing playbook; you'll build the activation, retention and voice-of-customer engine that this company's growth story depends on, with real scope to grow as the company does.
What You'll Do:
- Your mandate is simple but ambitious: own the path from download to daily use, and make sure it sticks.
- You'll drive activation, getting every customer — enterprise or self-serve — from first install to genuine daily use as fast as possible, then own retention and expansion, growing the behaviours that make the product sticky and turning individual users into account-level champions.
- You'll be the voice of the customer, translating real usage into prioritised product signal for the founder and engineering team, and you'll partner with the commercial lead to spot which self-serve accounts are turning into enterprise pipeline.
- On the enterprise side, you'll run the white-glove onboarding and adoption reviews that keep the accounts that matter most healthy and growing.
What You'll Need:
- You'll be product-minded and customer-obsessed, with enough technical fluency to translate credibly between engineers and customers.
- Comfortable owning ambiguity and building the function, not inheriting a playbook — equally at home in a high-stakes enterprise rollout and in the unglamorous detail of why a customer didn't reach daily use.
- You're a clear communicator who can turn messy customer reality into sharp signal, driven to prove what you can build and motivated by ownership and outcomes over title.
Founding Customer Experience employer: Sauced.
Join a dynamic and innovative AI startup in London, where you'll have the unique opportunity to shape the customer experience from the ground up. With a strong backing from industry leaders and a clear growth trajectory, this role offers competitive compensation, equity, and the chance to directly influence the company's success while fostering your professional development in a collaborative and fast-paced environment.
