At a Glance
- Tasks: Be the go-to person for customer support and help advisers thrive on our platform.
- Company: Join Saturn, the AI-powered operating system for financial advisers, leading the UK market.
- Benefits: Competitive salary, equity, remote work, wellness perks, and professional growth budget.
- Other info: Work in a collaborative environment with opportunities for meaningful impact.
- Why this job: Kickstart your career in a dynamic role with clear paths to advancement.
- Qualifications: 0-18 months in customer support; strong communication and organisational skills.
The predicted salary is between 36000 - 60000 £ per year.
About Saturn
Saturn is building the operating system for financial advisers, powered by AI. Our mission is to democratise financial advice for one billion people by creating the most trusted, intelligent platform for financial planning and compliance. In just two years, we've become the UK market leader and our growth is compounding. We were part of YC S24 and recently raised a $15M Series A from Singular, Shapers, and YC to accelerate our next phase of growth.
The Role
We're looking for a Partner Support to be the front line for our customers, the person advisers reach out to when they need help, and the reason they trust Saturn to deliver. This is a hands-on, customer-facing role. You'll handle inbound support queries, help firms get the most out of Saturn's platform, troubleshoot issues, and work closely with Product Operations and Engineering. This role is a launchpad. You'll develop a deep understanding of how financial advisers work and what they need. People who excel here will have a clear path to grow into Partners, Partner Experience, Product, GTM and Operations. We're looking for someone early in their career who is hungry to learn, takes pride in doing things properly, and wants to build something meaningful.
What You’ll Do
- Be the first point of contact for customer experience
- Troubleshoot product issues and work with Product to ensure these aren't recurring
- Help onboard new firms to the platform, guiding users through setup, features, and best practices
- Build and maintain help documentation, FAQs, and support resources
- Spot patterns in support queries and feed insights back to Product – you’ll be one of the closest people to the customer voice
- Track and manage support tickets with discipline
- Support the broader Partnerships team with operational tasks, customer comms, and ad-hoc projects
Who You Are
- 0-18 months of experience in any customer-facing, support, or operations role
- A clear communicator – you write well, you're patient, and can explain with clarity
- Naturally organised and reliable
- Curious about technology and how products work
- Comfortable with ambiguity
- Care in every interaction
Nice To Have
- Any exposure to financial services, wealth management, or fintech
- Experience using CRMs or Intercom
What Values We’re Looking For and what you can expect the Saturn team to be:
- Pursue Greatness: Strive for excellence in everything you do, iterating, learning, growing, and embracing discipline to drive progress.
- Earn Trust: Build strong relationships through integrity, transparency, and delivering on your promises.
- Seek Truth: Be data-driven, curious, and unafraid to challenge assumptions in pursuit of the best solutions.
- Be Audacious: Dream big, take ownership, take calculated risks, and push boundaries to create meaningful progress.
- Orbit Together: Collaborate with a shared mission, knowing collective success drives greater outcomes.
- Will to Care: Care about your team, customers and work to the extreme degree; Read Unreasonable Hospitality.
What We Offer
- Competitive salary and equity
- Opportunity to build your life's work
- Autonomy and ownership in your work
- Offsites in Tropical places
- Dental and best in class medical insurance
- Budget for learning and professional growth
- Access to world-class gym and wellness
Partner Support in London employer: Saturnos
At Saturn, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters growth and collaboration. As a Partner Support team member, you'll enjoy competitive salaries, equity opportunities, and a commitment to your professional development, all while working in a fast-paced environment that values innovation and care for our customers. With unique perks like offsites in tropical locations and access to top-tier wellness facilities, Saturn is the perfect place for those looking to make a meaningful impact in the fintech space.
StudySmarter Expert Advice🤫
We think this is how you could land Partner Support in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Saturnos. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Partner Support in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Saturnos.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Saturnos's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Saturnos
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Saturnos.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Saturnos will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Saturnos employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
