At a Glance
- Tasks: Be the go-to person for customer support and help advisers thrive on our platform.
- Company: Join Saturn, a leading AI-driven financial advice platform on a mission to democratise financial planning.
- Benefits: Competitive salary, equity, wellness perks, and opportunities for professional growth.
- Other info: Work in a collaborative environment with a focus on learning and making a real impact.
- Why this job: Kickstart your career in a dynamic role with clear paths to advancement in fintech.
- Qualifications: 0-18 months in customer support or operations; strong communication and organisational skills.
The predicted salary is between 36000 - 60000 £ per year.
About Saturn
Saturn is building the operating system for financial advisers, powered by AI. Our mission is to democratise financial advice for one billion people by creating the most trusted, intelligent platform for financial planning and compliance. In just two years, we've become the UK market leader and our growth is compounding. We were part of YC S24 and recently raised a $15M Series A from Singular, Shapers, and YC to accelerate our next phase of growth.
The Role
We're looking for a Partner Support to be the front line for our customers, the person advisers reach out to when they need help, and the reason they trust Saturn to deliver. This is a hands-on, customer-facing role. You'll handle inbound support queries, help firms get the most out of Saturn's platform, troubleshoot issues, and work closely with Product Operations and Engineering. This role is a launchpad. You'll develop a deep understanding of how financial advisers work and what they need. People who excel here will have a clear path to grow into Partners, Partner Experience, Product, GTM and Operations. We're looking for someone early in their career who is hungry to learn, takes pride in doing things properly, and wants to build something meaningful.
What You’ll Do
- Be the first point of contact for customer experience
- Troubleshoot product issues and work with Product to ensure these aren't recurring
- Help onboard new firms to the platform, guiding users through setup, features, and best practices
- Build and maintain help documentation, FAQs, and support resources
- Spot patterns in support queries and feed insights back to Product – you’ll be one of the closest people to the customer voice
- Track and manage support tickets with discipline
- Support the broader Partnerships team with operational tasks, customer comms, and ad hoc projects
Who You Are
- 0-18 months of experience in any customer-facing, support, or operations role
- A clear communicator – you write well, you're patient, and can explain with clarity
- Naturally organised and reliable
- Curious about technology and how products work
- Comfortable with ambiguity
- Care in every interaction
Nice To Have
- Any exposure to financial services, wealth management, or fintech
- Experience using CRMs or Intercom
What Values We’re Looking For and what you can expect the Saturn team to be
- Pursue Greatness: Strive for excellence in everything you do, iterating, learning, growing, and embracing discipline to drive progress.
- Earn Trust: Build strong relationships through integrity, transparency, and delivering on your promises.
- Seek Truth: Be data-driven, curious, and unafraid to challenge assumptions in pursuit of the best solutions.
- Be Audacious: Dream big, take ownership, take calculated risks, and push boundaries to create meaningful progress.
- Orbit Together: Collaborate with a shared mission, knowing collective success drives greater outcomes.
- Will to Care: Care about your team, customers and work to the extreme degree; Read Unreasonable Hospitality.
What We Offer
- Competitive salary and equity
- Opportunity to build your life's work
- Autonomy and ownership in your work
- Offsites in Tropical places
- Dental and best in class medical insurance
- Budget for learning and professional growth
- Access to world-class gym and wellness
Partner Support employer: Saturn
At Saturn, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters growth and collaboration. As a Partner Support team member, you'll enjoy competitive salaries, equity opportunities, and the chance to develop your career in a rapidly growing fintech environment. With a focus on autonomy, professional development, and a commitment to employee well-being, Saturn is the perfect place for those eager to make a meaningful impact in the financial advice sector.
StudySmarter Expert Advice🤫
We think this is how you could land Partner Support
✨Tip Number 1
Get to know Saturn inside out! Familiarise yourself with their platform and the financial advisory landscape. This way, when you chat with potential employers, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at Saturn. Personal connections can make all the difference!
✨Tip Number 3
Prepare for those interviews by practising common customer support scenarios. Think about how you'd troubleshoot issues or onboard new users. Being ready to demonstrate your problem-solving skills will impress the hiring team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in being part of the Saturn team. Let's get you that job!
We think you need these skills to ace Partner Support
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see that you're genuinely excited about helping financial advisers and making a difference with our platform.
Be Clear and Concise:We appreciate clear communication, so make sure your application is easy to read. Avoid jargon and get straight to the point. Highlight your relevant experience and skills without waffling on!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor it to the Partner Support role. Mention specific aspects of the job description that resonate with you and how your background aligns with our mission at Saturn.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Saturn
✨Know the Company Inside Out
Before your interview, dive deep into Saturn's mission and values. Understand how they aim to democratise financial advice and what makes their platform unique. This knowledge will not only impress your interviewers but also help you align your answers with their goals.
✨Showcase Your Communication Skills
As a Partner Support role is all about clear communication, practice explaining complex ideas simply. You might be asked to describe how you would handle a support query, so think of examples where you've successfully communicated with customers or team members in the past.
✨Demonstrate Your Curiosity
Saturn values curiosity, especially about technology and products. Prepare questions that show your interest in their platform and the financial services industry. This could be about their AI features or how they gather customer feedback to improve their service.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of situations where you've had to troubleshoot issues or manage customer expectations. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
