At a Glance
- Tasks: Own the partner experience lifecycle and drive successful implementations of Saturn's platform.
- Company: Join a leading FinTech company on a mission to democratise financial advice.
- Benefits: Competitive salary, equity, wellness budget, and offsite retreats in tropical locations.
- Other info: Dynamic team culture focused on growth, collaboration, and excellence.
- Why this job: Make a real impact by transforming partnerships and enhancing financial advisory experiences.
- Qualifications: 3+ years in customer success or account management, with strong relationship-building skills.
The predicted salary is between 36000 - 60000 £ per year.
About Saturn
Saturn is building the operating system for financial advisers, powered by AI. Our mission is to democratise financial advice for one billion people by creating the most trusted, intelligent platform for financial planning and compliance. In just two years, we've become the UK market leader and our growth is compounding. We were part of YC S24 and recently raised a $15M Series A from Singular, Shapers, and YC to accelerate our next phase of growth.
The Role
We're looking to hire in our Partner Experience team, to own the end-to-end implementation and ongoing success of Saturn's platform within our partner firms. You'll be the person who turns a signed deal into a thriving, deeply embedded partnership - responsible for onboarding, adoption, health, retention and expansion. This role sits at the intersection of customer success, implementation, and relationship management. You'll work directly with firm principals, compliance teams, and advisers to get Saturn live, drive real behaviour change, and ensure partners are getting measurable value from the platform.
What You'll Do
- Own the partner experience lifecycle from onboarding through to renewal and expansion - ensuring every firm gets consistent, high-quality outcomes
- Lead implementation for new partners: scoping requirements, configuring the platform, training users, and driving adoption
- Build and maintain trusted relationships with stakeholders at partner organisations
- Identify expansion and upsell opportunities within existing accounts and work with the Partnerships team
- Translate feedback into specific, actionable insights for Product - becoming a trusted source of customer intelligence
- Build productive cross-functional relationships with Product, Engineering and Partners
- Lead strategic conversations, representing Saturn in the industry
- Contribute to improving processes, documentation, and playbooks that make the Partner Experience function more scalable and consistent
Who You Are
- 3+ years of experience in customer success, implementation, account management, consulting, or a similar client-facing role in B2B SaaS
- Proven ability to own a portfolio of accounts and drive measurable outcomes
- Strong relationship builder
- Operationally excellent
- Data-literate
- Confident communicator
- Proactive and solutions-oriented
Nice To Have
- Experience in wealth management, financial advice firms or financial services more broadly
- Background in FinTech of B2B SaaS working with regulated or compliance-heavy industries
- Deep familiarity with the UK IFA/wealth management landscape and how advice firms operate day-to-day
What Values We’re Looking For and what you can expect the Saturn team to be:
- Pursue Greatness: Strive for excellence in everything you do, iterating, learning, growing, and embracing discipline to drive progress.
- Earn Trust: Build strong relationships through integrity, transparency, and delivering on your promises.
- Seek Truth: Be data-driven, curious, and unafraid to challenge assumptions in pursuit of the best solutions.
- Be Audacious: Dream big, take ownership, take calculated risks, and push boundaries to create meaningful progress.
- Orbit Together: Collaborate with a shared mission, knowing collective success drives greater outcomes.
- Will to Care: Care about your team, customers and work to the extreme degree; Read Unreasonable Hospitality.
What We Offer
- Competitive salary and equity
- Opportunity to build your life's work
- Autonomy and ownership in your work
- Offsites in Tropical places
- Dental and best in class medical insurance
- Budget for learning and professional growth
- Access to world-class gym and wellness
Partner Experience employer: Saturn
At Saturn, we pride ourselves on being an exceptional employer that champions innovation and collaboration within the financial technology sector. Our vibrant work culture fosters autonomy and encourages personal growth, offering competitive salaries, equity options, and generous budgets for professional development. With a commitment to employee well-being, including access to top-tier medical insurance and wellness facilities, Saturn is the ideal place for those looking to make a meaningful impact in the world of financial advice.
StudySmarter Expert Advice🤫
We think this is how you could land Partner Experience
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Partner Experience role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in customer success and relationship management. Share specific examples of how you've driven measurable outcomes in previous roles – this will really make you stand out!
✨Tip Number 3
Be proactive! If you see a company you’re keen on, don’t wait for them to post a job. Reach out directly and express your interest in their Partner Experience team. A little initiative can go a long way in showing you’re serious about joining their mission.
✨Tip Number 4
Keep learning! Stay updated on trends in the financial services and SaaS industries. This knowledge will not only help you in interviews but also show that you’re genuinely interested in the field. Plus, it’s a great way to find common ground with potential colleagues!
We think you need these skills to ace Partner Experience
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Partner Experience role. Highlight your experience in customer success and relationship management, and show us how you can drive measurable outcomes for our partners.
Showcase Your Skills:We want to see your operational excellence and data literacy shine through. Use specific examples from your past roles to demonstrate how you've built trusted relationships and driven adoption in a B2B SaaS environment.
Be Authentic:Let your personality come through in your application. We value integrity and transparency, so don’t be afraid to share your passion for financial services and how you align with our mission at Saturn.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. We can’t wait to hear from you!
How to prepare for a job interview at Saturn
✨Know Saturn Inside Out
Before your interview, make sure you understand Saturn's mission and values. Familiarise yourself with their platform and how it benefits financial advisers. This will show your genuine interest and help you connect your experience to their goals.
✨Showcase Your Relationship-Building Skills
Since the role focuses on building trusted relationships, prepare examples from your past experiences where you've successfully managed client relationships. Highlight how you’ve driven adoption and retention in previous roles, as this will resonate well with the interviewers.
✨Be Data-Driven
As a candidate, you should be able to demonstrate your data literacy. Prepare to discuss how you've used data to drive decisions or improve processes in your previous roles. This aligns perfectly with Saturn's value of seeking truth through data.
✨Prepare for Strategic Conversations
Think about how you would approach strategic discussions with partners. Be ready to share your thoughts on potential upsell opportunities and how you would translate partner feedback into actionable insights. This will showcase your proactive and solutions-oriented mindset.
