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- Tasks: Lead the chargeback process and ensure fair resolutions while minimising financial exposure.
- Company: Join Satispay, a revolutionary fintech company shaping the future of money.
- Benefits: Unlimited paid time off, flexible working, professional development, and competitive salary.
- Other info: Diverse and inclusive workplace where your unique perspective is valued.
- Why this job: Make a real impact in a fast-paced environment with a talented team.
- Qualifications: 5+ years in chargeback management and strong analytical skills required.
The predicted salary is between 50000 - 70000 ÂŁ per year.
Please note that this opportunity requires relocation to our Barcelona office.
About Satispay
Satispay was born to revolutionise everyday payments – making them simple, fair, and accessible to everyone. Now, the focus has moved even further, aiming to shape the future of money. We’re a movement empowering millions of people, driven by a shared purpose to tackle big challenges. And we’re just getting started. We move quickly, think boldly, and trust each other to challenge the norm, learning and growing as we go. If you’re looking for more than just your next job – if you want to build something impactful with a talented team – you’re in the right place.
What you’ll be doing
- As our Chargeback Manager, you will be responsible for designing and establishing a new Dispute Resolution Process, ensuring efficient, timely, and fair resolutions while minimizing financial exposure.
- You will report to the Complaints Manager and play a key role in protecting customer trust and our financial integrity.
- Lead dispute and chargeback handling: Design and implement the full lifecycle: from intake and investigation to evidence compilation, response drafting, and escalation through internal and external channels.
- Analyze dispute and chargeback trends: Perform deep‑dive analysis to spot root causes, emerging patterns, and process gaps. Translate insights into prevention and recovery actions.
- Optimize processes: Standardize workflows, SLAs, and quality checks to increase win rates, reduce manual effort, and improve cycle time.
- Ensure compliance: Stay current with applicable regulations and industry best practices related to chargebacks and consumer protection.
- Cross‑functional collaboration: Partner with FinCrime, Customer Support, Legal, and Product to prevent chargebacks upstream and elevate customer experience.
- Enablement & training: Create playbooks, guidelines, and training to upskill internal teams on dispute handling and prevention.
- Tools & reporting: Use and refine internal tools and reporting to monitor performance, quality, and risk metrics.
Expect challenges, collaboration, and the freedom to bring your ideas to life. Things change quickly here, so be ready to adapt, take initiative, and shape your role as we grow.
Who we’re looking for
- We need a problem‑solver who loves teamwork and gets things done. We’d love it if you bring some experience and skills to the table. If you’re curious and ready for real ownership, you’ll fit in!
Does this sound like you?
- Industry expertise: 5+ years of experience in chargeback management, payment operations, or risk operations within the fintech, e‑commerce, or financial services space.
- Regulatory knowledge: A strong command of EU regulations and consumer protection standards.
- Dispute mastery: A proven understanding of dispute categories, evidencing standards, and resolution pathways across various payment rails and channels.
- Platform proficiency: Hands‑on experience using operational platforms, CRM tools, and case management systems to file, track, and resolve disputes.
- Data‑driven mindset: Advanced analytical skills with the ability to interpret complex data, identify trends, and drive informed decision‑making.
- Effective communication: The ability to explain intricate technical topics clearly to both technical teams and non‑technical stakeholders.
- Operational excellence: High attention to detail and strong organizational skills, with the ability to solve problems independently in a fast‑paced environment.
Don’t worry if you don’t tick every box. We believe in the power of different viewpoints and strengths. Your unique perspective is important as we build something special. If you’re passionate and can make a difference, we truly encourage you to apply.
Our benefits & perks
We believe high commitment, effort, and impact deserve to be highly rewarded and supported. That’s why we created Satispay CareAbout, our way of making sure you’re supported in your well‑being, growth, and finances:
- CareAbout health & wellbeing: Unlimited paid time off, Psychological support & mental health webinars with Serenis, Flexible hybrid working system, Extended parental leave, Childcare leave.
- CareAbout growth & development: Professional development programmes, Internal mobility program, Language classes with Preply, Internal workshops & training.
- CareAbout financial support: Stock Option Plan (with additional grants often provided based on performance), International relocation support, Competitive salary, Meal vouchers.
Equal‑Opportunity Employer
At Satispay, we’re proud to be an equal‑opportunity employer. We celebrate diversity and inclusion, welcoming individuals of all backgrounds. This opportunity is open to everyone, regardless - for instance - of race, colour, religion, sex, gender identity, sexual orientation, and national origin. Join us in a workplace where everyone belongs!
Chargeback Manager - Barcelona employer: Satispay
Contact Detail:
Satispay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chargeback Manager - Barcelona
✨Tip Number 1
Network like a pro! Reach out to people in the fintech space, especially those who work at Satispay or similar companies. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by diving deep into chargeback management trends. Show us you know your stuff by discussing recent changes in regulations or innovative dispute resolution methods.
✨Tip Number 3
Practice your communication skills! You’ll need to explain complex topics clearly, so try explaining chargeback processes to a friend or family member. If they get it, you’re golden!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are genuinely interested in joining our movement.
We think you need these skills to ace Chargeback Manager - Barcelona
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your chargeback management experience and any relevant regulatory knowledge to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about this role and how you can contribute to our mission. Share specific examples of your past successes in dispute resolution or payment operations.
Showcase Your Analytical Skills: Since we value a data-driven mindset, include examples of how you've used data to identify trends or improve processes in your previous roles. This will demonstrate your ability to drive informed decision-making.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Satispay
✨Know Your Chargebacks
Make sure you brush up on your knowledge of chargeback processes and regulations, especially within the EU. Be ready to discuss specific examples from your past experience where you've successfully managed disputes or improved processes.
✨Showcase Your Analytical Skills
Prepare to demonstrate your data-driven mindset. Bring examples of how you've used data analysis to identify trends or solve problems in previous roles. This will show that you can translate insights into actionable strategies.
✨Emphasise Team Collaboration
Since this role involves cross-functional collaboration, think of instances where you've worked with different teams to achieve a common goal. Highlight your communication skills and how you can bridge gaps between technical and non-technical stakeholders.
✨Be Ready to Adapt
Satispay values quick thinking and adaptability. Prepare to discuss how you've handled changes in a fast-paced environment. Share examples of how you've taken initiative to improve processes or adapt to new challenges.