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- Tasks: Lead a team to create unforgettable visitor experiences at an immersive destination.
- Company: Exciting attraction in Cornwall focused on storytelling and guest engagement.
- Benefits: Competitive salary, relocation support, and opportunities for professional growth.
- Why this job: Be the driving force behind memorable experiences and community connections.
- Qualifications: Experience in visitor engagement, strong leadership, and excellent communication skills.
- Other info: Join a dynamic team and make a real impact in the heritage sector.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an Attractions Manager to lead the guest journey at a pioneering immersive destination in Cornwall. This role bridges operational excellence, creative storytelling, and historical integrity to ensure every visitor encounter is educational, engaging, and memorable.
You will lead a multidisciplinary team—including supervisors, a coordinator, and guest experience hosts—to oversee the seamless running of attractions, admissions, and retail operations.
Key Responsibilities- Inspiring Leadership: Lead and empower the Supervisors, Coordinator, and Guest Experience Hosts to deliver a high-quality and consistent visitor experience.
- Team Development: Partner with HR to recruit, onboard, and manage the performance of the Attractions Team.
- Site Expertise: Serve as the primary on-site expert for the booking system, managing configuration and accurate data reporting.
- Reporting: Review daily and weekly reports regarding revenue, feedback, and technology to share key insights with senior management.
- Project Management: Act as the Project Manager for all events hosted at the site, coordinating logistics, scheduling, and staffing.
- Budget Oversight: Liaise with internal and external partners to ensure events are delivered to a high standard, on time, and within budget.
- Community Engagement: Represent the destination at community events and partner meetings to build strong local relationships.
- Proven Background: Experience within museums, heritage attractions, luxury hospitality, or visitor engagement roles.
- Leadership: Strong interpersonal skills with the ability to inspire a team and manage multiple priorities.
- Storytelling: Excellent written and verbal communication with a keen sense of tone and historical interpretation.
- Technical Proficiency: Confidence in using operational systems and technology-based visitor platforms.
Visitor Experience Manager employer: Sataya
Contact Detail:
Sataya Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get the chance to meet hiring managers or team members, let your passion for guest experience shine through. Share your ideas on storytelling and how you can enhance visitor engagement.
✨Tip Number 3
Prepare for interviews by researching the company’s values and recent projects. Tailor your responses to show how your background in visitor engagement aligns with their mission. We want to see that you’re genuinely interested!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to an unforgettable visitor experience.
We think you need these skills to ace Visitor Experience Manager
Some tips for your application 🫡
Show Your Passion for Guest Experience: When writing your application, let your enthusiasm for creating memorable visitor experiences shine through. Share specific examples of how you've engaged guests in the past and what makes you excited about this role.
Highlight Your Leadership Skills: We want to see how you inspire and empower teams! Use your application to showcase your leadership style and any relevant experiences where you've successfully managed a team or project.
Master the Art of Storytelling: Since storytelling is key to this role, make sure your application reflects your ability to communicate effectively. Use a narrative style that captures your experiences and connects them to the job description.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity in Cornwall.
How to prepare for a job interview at Sataya
✨Know Your Story
As a Visitor Experience Manager, storytelling is key. Make sure you can articulate your own story and how it aligns with the role. Prepare examples of how you've created memorable experiences in previous roles, especially in museums or heritage attractions.
✨Showcase Your Leadership Skills
This role requires inspiring leadership. Be ready to discuss your experience in managing teams and how you've empowered others to deliver exceptional guest experiences. Think of specific instances where your leadership made a difference.
✨Familiarise Yourself with Operational Systems
Technical proficiency is essential for this position. Brush up on any relevant operational systems or visitor platforms you’ve used before. If you know the specific systems they use, mention your familiarity with them during the interview.
✨Engage with Community Insights
Community engagement is a big part of this role. Prepare to discuss how you've built relationships in past positions and how you plan to represent the destination at community events. Show that you understand the importance of local connections.
