Front of House Manager

Front of House Manager – Premier Luxury Hotel

⚡ Front of House Manager / Luxury Hotel Leadership / Duty Management / People & Operations

📍 High-End Countryside Destination, Southwest UK (Driving Required)

🕐 Full-time (40 hours / 5 days), including regular evenings and weekends

Lead our clients brand identity and oversee the entire guest journey of a five-star luxury operation.

We are seeking a seasoned Front of House Manager to oversee the entire guest welcome and departure experience at one of the UK\’s most distinguished luxury countryside destinations.

This critical leadership role requires you to be the professional core of the operation, managing the Reception, Duty Management, and Night Audit teams to deliver service that is highly personalized, warm, and polished.

You will be responsible for the seamless coordination across all departments to ensure every stay is flawless.

• Team Performance & Development: Lead, mentor, and coach the Guest Services, Night, and Duty Management teams to consistently achieve exceptional service standards. Handle recruitment, training, and performance management.
• Operational Excellence: Oversee all daily operational flow, ensuring efficiency, policy compliance, and the consistent maintenance of luxury quality across all guest touchpoints.
• Safety & Compliance: Take scheduled Duty Management shifts, acting as the senior leadership presence on site, ensuring compliance and safeguarding guest data and hotel policies.
• Inter-Departmental Synergy: Act as the central liaison between Rooms Division, F&B, and Estate Operations to ensure a cohesive and synchronized bespoke guest experience.

Required Experience & Profile

• Expertise: Proven managerial experience in a high-end, high-volume luxury hotel or resort environment.
• Leadership Style: A natural, motivational, and strategic leader who builds strong rapport and remains calm and solutions-focused under pressure.
• Technical Acumen: Highly confident with comprehensive hotel operations systems; PMS experience (such as Opera or similar Oracle systems) is highly desirable.
• Attention to Detail: Exceptional time management, organizational skills, and a strong passion for service excellence.
• Logistics: Must hold a valid driving license due to the estate location.
• Development: Supportive work environment with clear opportunities for professional growth.
• Wellbeing: Complimentary access to fitness facilities, wellbeing classes, the luxury spa, and swimming pools.
• Perks: Complimentary staff meals made with local/estate produce every shift, extensive annual leave (up to 30 days FTE), and access to an Employee Assistance Programme.

If you are a proven, high-calibre manager ready to shape the guest services strategy for a premier UK destination, apply today.

Disclaimer: If you do not hear back from us within 2 weeks of applying, please consider your application unsuccessful. We thank you for your interest and encourage you to apply for future opportunities.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management, Strategy/Planning, and Customer Service

Industries

Hospitality, Hotels and Motels, and Wellness and Fitness Services

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