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- Tasks: Lead the guest experience and ensure top-notch service at a luxury hotel.
- Company: Premier luxury hotel known for exceptional guest service.
- Benefits: Complimentary wellness access, extensive annual leave, and growth opportunities.
- Why this job: Join a dynamic team and elevate the guest experience in a stunning environment.
- Qualifications: Experience in hospitality management and a valid driving licence required.
- Other info: Supportive work culture with clear paths for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
A premier luxury hotel in the UK seeks a seasoned Front of House Manager to oversee the entire guest journey, ensuring impeccable service and operational excellence. The ideal candidate will lead guest services teams, manage hotel operations, and ensure compliance while maintaining exceptional quality. A valid driving license is required due to the estate location.
This full-time role offers a supportive professional environment with clear opportunities for growth, including complimentary access to wellness facilities and extensive annual leave.
Five-Star Front of House Leader for Hotel Guest Experience employer: Sataya
Contact Detail:
Sataya Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Five-Star Front of House Leader for Hotel Guest Experience
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Front of House role. You never know who might have the inside scoop on an opening at a luxury hotel.
✨Tip Number 2
Prepare for those interviews by researching the hotel’s values and guest experience philosophy. We want you to shine when discussing how you can elevate their service standards and lead the team to success!
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've successfully managed teams and improved guest satisfaction in previous roles. This is your chance to demonstrate that you’re the Five-Star leader they need.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Five-Star Front of House Leader for Hotel Guest Experience
Some tips for your application 🫡
Showcase Your Experience: When applying, make sure to highlight your previous experience in guest services and hotel operations. We want to see how you've led teams and ensured top-notch service in your past roles.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and qualities mentioned in the job description. We love seeing candidates who take the time to connect their experience with what we’re looking for.
Be Authentic: Let your personality shine through in your application. We value authenticity and want to get a sense of who you are beyond your qualifications. Share your passion for hospitality and how you create memorable guest experiences.
Apply Through Our Website: Make sure to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Sataya
✨Know the Guest Journey
Familiarise yourself with the entire guest journey at the hotel. Understand how each department contributes to the overall experience and be ready to discuss how you can enhance this journey. Highlight any previous experiences where you've improved guest satisfaction.
✨Showcase Leadership Skills
As a Front of House Leader, your ability to lead and inspire teams is crucial. Prepare examples of how you've successfully managed teams in the past, resolved conflicts, or implemented training programmes. This will demonstrate your capability to maintain operational excellence.
✨Emphasise Compliance and Quality
Be prepared to discuss your understanding of compliance standards in the hospitality industry. Share specific instances where you've ensured quality service and adherence to regulations, as this will show your commitment to maintaining high standards.
✨Dress to Impress
First impressions matter, especially in a luxury hotel setting. Dress professionally and ensure your appearance reflects the high standards of the establishment. This not only shows respect for the interviewers but also aligns with the hotel's image.
