At a Glance
- Tasks: Lead and grow existing client accounts while driving AI solutions for impactful results.
- Company: Join Satalia, a WPP Company, at the forefront of AI and data science.
- Benefits: Enjoy flexible working, generous leave, health benefits, and an annual development budget.
- Other info: Be part of a supportive culture that prioritises wellbeing and celebrates your achievements.
- Why this job: Make a real difference in industries by leveraging AI to solve complex problems.
- Qualifications: Strong relationship management skills and a customer-centric approach are essential.
The predicted salary is between 60000 - 80000 € per year.
Role type: Permanent, Full Time
Location: UK
LIFE AS A SATALIAN
As an organisation, we push the boundaries of data science, optimisation and artificial intelligence to solve the most complex problems in industry. Satalia, a WPP Company, is a community of individuals devoted to working on diverse and challenging projects, allowing you to flex your technical skills whilst working with a tight knit team of high performing colleagues. Led by our founder (who is also WPP's Chief AI Officer), Satalia's ambition is to become a decentralised organisation of the future. Today this involves developing tools and processes to liberate and automate manual repetitive tasks, with a focus on freedom, transparency and trust. At the core of our thinking is an approach to wellbeing and inclusivity. We unpack human behaviour and unpick prejudice to ensure a safe and inviting environment. We offer true flexible working and allow our employees to find the working practice that makes them most productive. At Satalia, your opinion matters and your achievements are celebrated.
THE ROLE
WPP's investment in AI and tech has enabled us to embed capabilities from end-to-end marketing operating processes, through people planning and allocation to supply chain accelerators. We are now growing the Connect team using this ecosystem to enable their growth. The core function of the role is to retain and drive revenue within existing clients with valuable solutions that will help bring AI to as many users and businesses as possible. Our Connect team has a unique mission to help customers & partners understand the deep impact that highly capable AI models can bring to their business and users. This role is a mixture of technical understanding, vision, partnership, and value-driven strategy. You’ll be a key driver of opportunities through the entire sales cycle, from pipeline generation to closure. You’ll work with researchers, engineers, and solution strategists to help customers evolve their industry with AI.
YOUR RESPONSIBILITIES
- Working on key clients
- Own day-to-day leadership for a portfolio of strategic existing clients in our logistics domain, ensuring delivery excellence and measurable value.
- Drive retention and growth by identifying expansion opportunities, shaping account plans, and coordinating the right Satalia teams to deliver.
- Partner closely with the Client Director on priorities, stakeholder mapping, quarterly business reviews, and commercial forecasting.
- Anticipate risks and remove blockers early, maintaining high client satisfaction and long-term account health.
- Developing partnership relationships with key clients
- Build trusted advisor relationships with senior stakeholders, moving engagements from project delivery to long-term partnership.
- Proactively uncover client objectives and pain points, translating them into a roadmap of initiatives (including new use cases, pilots, and scaled rollouts).
- Lead commercial conversations on renewals, scope evolution, and value articulation, working with the Client Director on pricing/contracting where needed.
- Facilitate regular governance: steering meetings, exec updates, and clear decision pathways.
- Being the voice of the client at Satalia
- Represent the client's perspective internally—ensuring we understand their goals, constraints, decision dynamics, and success metrics.
- Translate client feedback into actionable improvements across product, delivery and ways of working; close the loop with clear communication back to the client.
- Advocate for prioritisation and resourcing that best supports client outcomes, balancing short-term delivery needs with long-term relationship value.
- Ensure client learnings are captured and shared to improve how Satalia serves similar accounts.
MINIMUM QUALIFICATIONS / SKILLS
- Are customer-centric and operationally strong. You can translate client goals into a clear account plan, delivery roadmap, and day-to-day actions.
- You run tight governance (weekly/monthly cadences, QBRs), track actions to closure, and ensure stakeholders stay aligned.
- Are excellent at stakeholder and relationship management. You build trusted relationships across client teams (commercial, ops, data/analytics, IT, procurement) and can navigate decision-makers, blockers, and competing priorities—knowing when to escalation and how to land outcomes.
- Have hands-on account and commercial management capability. You’re comfortable owning renewals, expansions, pipeline hygiene, and forecasting; writing SOWs/change requests; supporting contracting and procurement processes; and clearly articulating value/ROI.
- Can run complex delivery coordination. You can work effectively with technical and delivery teams to scope work, define success metrics, manage timelines and dependencies, and communicate progress, risks, and trade-offs in a way clients understand.
- Have strong written and verbal communication. You produce crisp client-facing updates and internal briefs; you can facilitate meetings, capture decisions/actions, and ensure follow-through.
- Have curiosity and practical fluency in AI. You don’t need to be hands-on technical, but you can understand what’s feasible, ask the right questions, and help clients adopt AI capabilities responsibly (governance, data readiness, change management).
- Are a problem-solver with good judgement. You stay calm under pressure, work through ambiguity, and proactively resolve issues—balancing short-term delivery needs with long-term relationship health.
- Bonus: logistics / supply chain experience is beneficial. Experience in logistics, transport, retail operations, supply chain, or workforce/route planning environments is a strong advantage (helps you speak the client's language and spot value opportunities faster).
WE OFFER
- Development - annual development budget to upskill yourself
- Benefits - Health Insurance, life assurance, enhanced pension, income protection
- Remote working - cafe, bedroom, beach - wherever works
- Impactful projects - focus on bringing meaningful social and environmental change
- People oriented culture - wellbeing is a priority, as is being a nice person
- Truly flexible working hours - school pick up, volunteering, gym - no problem
- Generous leave - 27 days holiday plus bank holidays and enhanced family leave
- Annual bonus - when Satalia does well, we all do well
- Transparent and open culture - you will be listened to and heard
Account Director (Existing Accounts) UK in London employer: Satalia (NPComplete)
Satalia is an exceptional employer that champions a people-oriented culture, prioritising wellbeing and inclusivity while offering true flexible working arrangements. With a strong focus on employee development through an annual budget for upskilling, generous leave policies, and the opportunity to work on impactful projects, Satalia fosters an environment where your contributions are valued and celebrated. Join a tight-knit team dedicated to pushing the boundaries of AI and data science in a supportive and innovative setting.
StudySmarter Expert Advice🤫
We think this is how you could land Account Director (Existing Accounts) UK in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Satalia and understand their mission and values. Think about how your skills align with their goals, especially in AI and client management. Practice common interview questions and have your own ready to show your interest.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with potential employers, highlight your past successes and how they relate to the role. Use specific examples that demonstrate your ability to drive revenue and build strong client relationships.
✨Tip Number 4
Don’t forget to follow up! After interviews or networking events, send a quick thank-you note. It shows your appreciation and keeps you on their radar. Plus, it’s a great opportunity to reiterate your enthusiasm for the role at Satalia!
We think you need these skills to ace Account Director (Existing Accounts) UK in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Director role. Highlight your experience in managing existing accounts and your understanding of AI and logistics, as this will show us you’re the right fit for our team.
Showcase Your Achievements:Don’t just list your responsibilities; we want to see your impact! Use specific examples of how you've driven revenue growth or improved client satisfaction in previous roles. Numbers speak volumes!
Be Authentic:Let your personality shine through in your application. We value a people-oriented culture, so showing us who you are and what you stand for can make a big difference. Be genuine and relatable!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Satalia (NPComplete)
✨Know Your Clients
Before the interview, research Satalia's existing clients and their industries. Understand their challenges and how AI can provide solutions. This will help you demonstrate your customer-centric approach and operational strength during the conversation.
✨Showcase Your Relationship Management Skills
Prepare examples of how you've built trusted relationships with stakeholders in previous roles. Be ready to discuss specific instances where you navigated complex decision-making processes or resolved conflicts, as this is crucial for the Account Director role.
✨Demonstrate Your Technical Understanding
While you don’t need to be a tech whiz, having a solid grasp of AI concepts and their applications in logistics will set you apart. Brush up on relevant terminology and be prepared to discuss how you can help clients adopt AI responsibly.
✨Prepare for Governance Discussions
Familiarise yourself with governance structures and how to run effective meetings. Be ready to talk about how you would facilitate regular updates and ensure alignment among stakeholders, as this is key to maintaining high client satisfaction.
