At a Glance
- Tasks: Be the friendly face of our office, managing communications and ensuring a welcoming environment.
- Company: Join Sasse, a tech-forward company that values teamwork and personal growth.
- Benefits: Enjoy competitive pay, discounts, professional development, and a supportive work culture.
- Other info: Flexible hours and opportunities for career advancement in a dynamic environment.
- Why this job: Make a real impact by creating a positive experience for clients and colleagues.
- Qualifications: Customer service experience is a plus, but a positive attitude is key!
The predicted salary is between 15.5 - 15.5 £ per hour.
Location: Celonis, Lacon House, London (WC1X 8NL)
Job Type: Full time, Permanent
Contracted: 30 hours per week, Monday-Friday, 8am-2pm shift and 12pm-6pm shift
Salary: £15.50 per hour
Benefits:
- Access to company reward & recognition platform
- Opportunities for professional development and advancement
- Positive and supportive work environment
- Company Pension Scheme
- Cycle to work and Smart Tech Salary sacrifice Schemes (subject to T&Cs)
- Exclusive discount scheme: You and your family & friends can benefit from over 3,000 offers on high street & leisure brands
Welcome to Sasse, the Home of a family, a business that thrives on the potential of our people and the success of our teamwork. We are currently recruiting for the role of receptionist and office support, and we are looking to hear from candidates who are positive, have a can-do attitude and have ambition to grow.
This is an exciting opportunity to provide receptionist and office support services to one of our prestigious clients at their central London offices. They are a customer of ours whom we look after throughout Europe and your role will be pivotal in ensuring a successful partnership between Sasse & the customer in the UK. In your role, you will often be the first point of contact between customers and the business and therefore your presentation and articulation of the customer experience is of critical importance to our client.
Main responsibilities:
- Ensuring the office is tidy, organized, and stocked with essentials such as snacks, drinks, coffee, and supplies for meeting rooms and common areas.
- Managing emails, Slack messages, and ServiceNow requests, and assisting colleagues and visitors promptly.
- Receiving deliveries and ensuring items reach the right people or are stored correctly.
- Supporting ordering processes, stock management, maintaining accurate records and liaising with suppliers and service providers where required.
- Operating and maintaining office equipment, including the coffee machine, dishwasher, and water dispenser, so everything is ready when needed.
- Greeting guests, offering refreshments, and making sure their visit is pleasant and seamless.
- Supporting meeting room bookings, setups, and events, ensuring all equipment and supplies are in place.
- Assisting with office events and social activities, contributing to a positive office culture.
- Keeping accurate records of visitors and managing access passes appropriately (Temporary Passes for Celonis staff, Contractor Passes for contractors).
- Performing end-of-day and end-of-week checks, including tidiness, stock updates and reporting any issues to the Office Manager.
About you:
- Meticulous digital and planning skills, with the ability to demonstrate examples during interview.
- Well presented, punctual, with strong attention to detail.
- Previous experience in customer service, reception, hospitality, or workplace support roles is preferable but not essential.
- Reliable, agile, passionate, and a strong communicator.
- A confident and approachable people person, able to welcome and support clients, visitors, and colleagues.
- Experience working in a professional office or technology environment would be advantageous.
- Strong organisational skills and confidence supporting administrative tasks, including basic record keeping, ordering processes, and supplier coordination.
- A flexible approach and the ability to adapt to occasional changes in working hours when required.
- Supporting workplace activities and helping to create a positive office environment.
- First Aid and Fire Marshal training would be preferable.
What We Offer:
- Access to a rewards gateway platform offering substantial discounts online and in-store with top brands.
- Options to participate in a cycle-to-work through salary sacrifice.
- We value ongoing education and offer opportunities for further training and professional development.
Why Join Sasse?
Sasse is a company that prides itself on being at the forefront of technology and recognising the value of people in our organisation. We value our customers and believe that customers and people should be the focus of everything that we do. If that sounds like you, and you want to be part of a fantastic team with uncapped opportunity, we would love to hear from you.
Sasse is an equal opportunities employer, welcoming applicants from all backgrounds and experience levels.
Receptionist employer: Sasse
Sasse is an exceptional employer located in Aylesbury, offering a positive and supportive work environment for our Cleaning Operative role. With access to professional development opportunities, a comprehensive rewards platform, and a commitment to employee growth, we ensure that our team members feel valued and empowered. Join us to be part of a family-oriented business that prioritises teamwork and the potential of its people.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sasse. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sasse before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sasse:Your cover letter is your chance to shine! Tell us why you want to work at Sasse specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sasse!
How to prepare for a job interview at Sasse
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
