At a Glance
- Tasks: Lead daily operations and support teams to deliver top-notch service.
- Company: Join Sasse, a forward-thinking company that values teamwork and innovation.
- Benefits: Competitive salary, car allowance, discounts, and professional development opportunities.
- Other info: Enjoy a supportive work environment with excellent career advancement opportunities.
- Why this job: Be part of a dynamic team with real growth potential in operations management.
- Qualifications: Proactive attitude, strong organisational skills, and a full UK driving licence required.
Location: Northeast England
Job type: Permanent, Full Time
Contracted: 40 hours, 5 out of 7 to suit business needs
Salary: £34,000 per year + £300 per month car allowance
Benefits:
- Access to company reward & recognition platform
- Opportunities for professional development and advancement
- Positive and supportive work environment
- Company Pension Scheme
- On-site parking
- Cycle to work and Smart Tech Salary sacrifice Schemes (subject to T&Cs)
- Exclusive discount scheme: You and your family & friends can benefit from over 3,000 offers on high street & leisure brands
Welcome to Sasse, the Home of a family, a business that thrives on the potential of our people and the success of our teamwork. We are currently recruiting for an Assistant Operations Manager for multi sites across Northeast region for Arriva, and we are looking to hear from candidates who are positive, have a can-do attitude and have ambition to grow.
The Role:
As an Assistant Operations Manager, you will be at the forefront of our contract sites, ensuring smooth, efficient operations and top-quality service delivery. You will work closely with the Operations Manager to support and lead our on-site teams, ensuring a high standard of service for our clients and maintaining a productive, motivated team environment. This role is ideal for a proactive individual with a can-do attitude and a keen interest in developing a career in operations management.
In this role, you will be responsible for overseeing daily operational tasks, from managing staff schedules and performance evaluations to maintaining client satisfaction through consistent quality checks. You will conduct regular audits to ensure compliance with Sasse standards and work to keep all staff documentation up-to-date, following Health & Safety policies and digital reporting requirements. You’ll support the team in navigating daily challenges, foster a positive team atmosphere, and encourage open communication across the board. In addition to your daily responsibilities, you will report weekly to the Operations Manager on key operational updates and may take on additional tasks, such as payroll processing, to ensure smooth operations in the department.
Key responsibilities include:
- Oversee day-to-day operations at contract sites, ensuring seamless workflow.
- Manage staff performance, schedules, and address employee relations issues.
- Maintain high customer satisfaction through effective client relationship management.
- Conduct regular audits to meet Sasse quality and compliance standards.
- Keep all staff documentation and records current and aligned with regulations.
- Ensure proper digital reporting and process compliance among staff.
- Manage stock control for consumables, equipment, and materials on-site.
- Track and report service delivery compliance and weekly operational updates.
- Support payroll processing as needed.
- Act as Operations Manager in their absence to maintain continuity.
Essential Requirements:
- Be proactive, detail-oriented and willing to positively influence our operational teams.
- Have strong organisational skills and strategic thinking to effectively manage people and processes.
- A pragmatic approach to problem solving and the ability to thrive in a fast-paced environment.
- Full UK driving licence (Category B) required.
What We Offer:
- Access to a rewards gateway platform offering substantial discounts online and in-store with top brands.
- We value ongoing education and offer opportunities for further training and professional development.
Why Join Sasse?
Sasse is a company that prides itself on being at the forefront of technology and recognising the value of people in our organisation. We value our customers and believe that customers and people should be the focus of everything that we do. If that sounds like you, and you want to be part of a fantastic team with uncapped opportunity, we would love to hear from you.
Sasse is an equal opportunities employer, welcoming applicants from all backgrounds and experience levels.
Locations
Assistant Operations Manager (Northeast) in Darlington, Durham, Newcastle employer: Sasse
Sasse is an exceptional employer that fosters a positive and supportive work environment, prioritising the growth and development of its employees. With access to a comprehensive rewards platform, professional advancement opportunities, and a commitment to teamwork, Sasse ensures that every team member feels valued and empowered to succeed in their role as Assistant Operations Manager in Northeast England.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Operations Manager (Northeast) in Darlington, Durham, Newcastle
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Assistant Operations Manager (Northeast) at Sasse!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Sasse or be willing to refer you for that Assistant Operations Manager (Northeast) position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Sasse who’s on the lookout for their next Assistant Operations Manager (Northeast) star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Assistant Operations Manager (Northeast) role at Sasse!
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Sasse. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Sasse
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Sasse. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
