At a Glance
- Tasks: Lead and oversee washroom hygiene services, ensuring top-notch operations and compliance.
- Company: Join Sasse, a forward-thinking company that values teamwork and individual potential.
- Benefits: Enjoy competitive salary, discounts, professional development, and a supportive work environment.
- Other info: Opportunities for training and career advancement in a positive workplace.
- Why this job: Make a real impact in hygiene operations while growing your career in a dynamic team.
- Qualifications: Experience in a supervisory role and a passion for maintaining high standards.
The predicted salary is between 34000 - 34000 £ per year.
Location: High Wycombe (HP13 6EQ)
Job type: Permanent, Full Time
Contracted: 40 hours, Monday - Friday
Salary: £34,000 a year
Benefits:
- Access to company reward & recognition platform
- Opportunities for professional development and advancement
- Positive and supportive work environment
- Company Pension Scheme
- On-site parking
- Cycle to work and Smart Tech Salary sacrifice Schemes (subject to T&Cs)
- Exclusive discount scheme: You and your family & friends can benefit from over 3,000 offers on high street & leisure brands
Welcome to Sasse, the Home of a family, a business that thrives on the potential of our people and the success of our teamwork. We are currently recruiting for a Hygiene Operations Supervisor, and we are looking to hear from candidates who are positive, have a can-do attitude and have ambition to grow.
The Role
As a Hygiene Operations Supervisor, you will oversee the smooth delivery of washroom hygiene services, ensuring operations run efficiently and to the highest standards. You will lead and support your team, manage workflows, and ensure strict compliance with hygiene, quality, and health & safety regulations. Working closely with the Hygiene Manager, you will play a key role in implementing customer contracts, optimising processes, and resolving issues promptly to exceed service expectations. You will also monitor budgets, stock levels, and resources, while providing hands-on support when needed, ensuring resilience across the department and contributing to the long-term success of Sasse UK.
Key responsibilities include:
- Oversee daily washroom hygiene services, ensuring processes run smoothly and efficiently.
- Recruit, train, and lead staff, manage schedules, and ensure compliance with company policies and procedures. Provide suitable cover for sickness and holidays.
- Lead the recruitment process, including drafting job descriptions, posting advertisements, screening candidates, and participating in interviews with support from the Hygiene Manager and Operations Managers.
- Implement and monitor quality checks to ensure hygiene service standards are consistently achieved and maintained.
- Track inventory of detergents, chemicals, and hygiene supplies, placing orders as necessary while working within strict departmental budgets.
- Ensure compliance with health and safety regulations, conduct risk assessments, and manage the safe handling of sharps, clinical, and hazardous waste.
- Work closely with the Hygiene Manager to respond to customer enquiries and complaints, ensuring service expectations are met and issues are resolved promptly.
- Maintain accurate operational records, including production reports, hygiene service logs, and inventory tracking, to support month-end reporting.
- Assist in managing the operational budget for laundry and hygiene services, tracking expenses and working within department guidelines.
Essential Requirements:
- Consistently demonstrate a professional attitude when interacting with staff, clients, and the general public.
- Ability to identify and address issues promptly while maintaining high cleanliness standards.
- ILM L3 or L3 desirable OR minimum 2 years experience in a supervisor / leadership role. Training in Laundry & hygiene operations is also preferable.
- Valid driver's license and a willingness to travel is essential to this role.
- Due to the nature of this role, you must be able to achieve a Government Security Vetting application to a level of NPPV L3 SC, which will be paid for by the company.
What We Offer
- Access to a rewards gateway platform offering substantial discounts online and in-store with top brands.
- Options to participate in a cycle-to-work scheme through salary sacrifice.
- We value ongoing education and offer opportunities for further training and professional development.
Why Join Sasse?
Sasse is a company that prides itself on being at the forefront of technology and recognising the value of people in our organisation. We value our customers and believe that customers and people should be the focus of everything that we do. If that sounds like you, and you want to be part of a fantastic team with uncapped opportunity, we would love to hear from you.
Sasse is an equal opportunities employer, welcoming applicants from all backgrounds and experience levels.
Hygiene Operations Supervisor in Milton Keynes employer: Sasse Limited
Sasse is an exceptional employer located in High Wycombe, offering a positive and supportive work environment where employees can thrive. With a strong focus on professional development, competitive benefits including a company pension scheme, and access to exclusive discounts, Sasse fosters a culture of teamwork and ambition, making it an ideal place for those looking to grow in their careers while contributing to meaningful service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Hygiene Operations Supervisor in Milton Keynes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sasse Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sasse Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Hygiene Operations Supervisor in Milton Keynes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sasse Limited:Your cover letter is your chance to shine! Tell us why you want to work at Sasse Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sasse Limited!
How to prepare for a job interview at Sasse Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
