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For Companies At a Glance
- Tasks: Lead daily operations, manage staff, and ensure top-notch service delivery.
- Company: Join Sasse, a forward-thinking company that values teamwork and innovation.
- Benefits: Enjoy competitive salary, car allowance, discounts, and professional development opportunities.
- Other info: Exciting career growth potential in a supportive work environment.
- Why this job: Be part of a dynamic team and grow your career in operations management.
- Qualifications: Proactive attitude, strong organisational skills, and a full UK driving licence required.
Location: Liverpool (L24 9JT)
Job type: Permanent, Full Time
Contracted: 40 hours, 5 out of 7 to suit business needs
Salary: £32,000 per year + £337 per month car allowance
Benefits:
- Access to company reward & recognition platform
- Opportunities for professional development and advancement
- Positive and supportive work environment
- Company Pension Scheme
- On-site parking
- Cycle to work and Smart Tech Salary sacrifice Schemes (subject to T&Cs)
- Exclusive discount scheme: You and your family & friends can benefit from over 3,000 offers on high street & leisure brands
The Role
As an Assistant Operations Manager, you will be at the forefront of our contract sites, ensuring smooth, efficient operations and top-quality service delivery. You will work closely with the Operations Manager to support and lead our on-site teams, ensuring a high standard of service for our clients and maintaining a productive, motivated team environment. This role is ideal for a proactive individual with a can-do attitude and a keen interest in developing a career in operations management.
In this role, you will be responsible for overseeing daily operational tasks, from managing staff schedules and performance evaluations to maintaining client satisfaction through consistent quality checks. You will conduct regular audits to ensure compliance with Sasse standards and work to keep all staff documentation up-to-date, following Health & Safety policies and digital reporting requirements. You’ll support the team in navigating daily challenges, foster a positive team atmosphere, and encourage open communication across the board. In addition to your daily responsibilities, you will report weekly to the Operations Manager on key operational updates and may take on additional tasks, such as payroll processing, to ensure smooth operations in the department.
Key responsibilities include:
- Oversee day-to-day operations at contract sites, ensuring seamless workflow.
- Manage staff performance, schedules, and address employee relations issues.
- Maintain high customer satisfaction through effective client relationship management.
- Conduct regular audits to meet Sasse quality and compliance standards.
- Keep all staff documentation and records current and aligned with regulations.
- Ensure proper digital reporting and process compliance among staff.
- Manage stock control for consumables, equipment, and materials on-site.
- Track and report service delivery compliance and weekly operational updates.
- Support payroll processing as needed.
- Act as Operations Manager in their absence to maintain continuity.
Essential Requirements:
- Be proactive, detail-oriented and willing to positively influence our operational teams.
- Have strong organisational skills and strategic thinking to effectively manage people and processes.
- A pragmatic approach to problem solving and the ability to thrive in a fast-paced environment.
- Full UK driving licence (Category B) required.
- Full PCV driving licence (Category D) desirable.
What We Offer
Access to a rewards gateway platform offering substantial discounts online and in-store with top brands. We value ongoing education and offer opportunities for further training and professional development.
Why Join Sasse?
Sasse is a company that prides itself on being at the forefront of technology and recognising the value of people in our organisation. We value our customers and believe that customers and people should be the focus of everything that we do. If that sounds like you, and you want to be part of a fantastic team with uncapped opportunity, we would love to hear from you.
Sasse is an equal opportunities employer, welcoming applicants from all backgrounds and experience levels.
Assistant Operations Manager (Arriva North West) employer: Sasse Limited
Contact Detail:
Sasse Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Operations Manager (Arriva North West)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at Arriva. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching Arriva’s values and recent projects. Show us you’re not just another candidate; demonstrate your passion for operations management and how you can contribute to their success.
✨Tip Number 3
Practice common interview questions and have your own ready. Think about how your experience aligns with the role of Assistant Operations Manager and be ready to share specific examples of your achievements.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us you’re genuinely interested in the position. Plus, it keeps you on their radar!
We think you need these skills to ace Assistant Operations Manager (Arriva North West)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Assistant Operations Manager role. Highlight your proactive attitude and any relevant operational management experience to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to showcase your personality and enthusiasm for the role. Share specific examples of how you've positively influenced teams or improved operations in the past – we love hearing about your can-do attitude!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and focus on what makes you a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you're serious about joining our fantastic team at Sasse!
How to prepare for a job interview at Sasse Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Assistant Operations Manager role. Familiarise yourself with the key responsibilities and requirements listed in the job description. This will help you tailor your answers to show how your skills and experiences align perfectly with what they’re looking for.
✨Showcase Your Can-Do Attitude
Arriva North West is looking for candidates with a positive, proactive mindset. During the interview, share examples of how you've tackled challenges in previous roles. Highlight your ability to motivate teams and maintain high standards, as this will resonate well with their emphasis on teamwork and service delivery.
✨Prepare Questions That Matter
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and opportunities for professional development. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
✨Demonstrate Your Organisational Skills
As an Assistant Operations Manager, strong organisational skills are crucial. Be ready to discuss how you manage schedules, handle performance evaluations, and ensure compliance with standards. Use specific examples to illustrate your strategic thinking and problem-solving abilities in fast-paced environments.