At a Glance
- Tasks: Support Client Success team by conducting audits and enhancing client relationships.
- Company: Join IDeaS, a global leader in hospitality revenue management solutions.
- Benefits: Gain hands-on experience, mentorship, and networking opportunities.
- Other info: Inclusive culture that values diverse perspectives and professional growth.
- Why this job: Make a real impact in the hospitality tech industry while developing valuable skills.
- Qualifications: Studying Business, Hospitality, or related fields with strong communication skills.
The predicted salary is between 20000 - 30000 £ per year.
We are looking for a Client Success Intern to join and support our Client Success team, for an initial 6-month internship. This internship would suit someone studying Business, Tourism, Hospitality, or a related field, and who is fluent in English. This internship would involve some travel to our offices in Marlow.
What you’ll be doing...
- The Client Success Intern will work closely with the regional Success Managers, who serve as business-use experts for a range of hospitality revenue management solutions.
- This role involves helping the Success Managers by conducting system audits, monitoring system performance, and creating internal resources.
- By supporting these initiatives, the intern will play a key role in improving system engagement, strengthening client relationships, and driving growth opportunities in the region.
- Become knowledgeable on IDeaS Solutions, with ongoing learning to understand new releases and functionalities.
- Prepare data visuals, PowerPoints, and other materials for client meetings.
- Review system configuration, outputs, and dashboards, and pro-actively identify business trends, to support clients’ business success.
- Assist with the administrative work of Success Managers, using Salesforce.
- Collect and organize data to detect areas for improvement within the system.
- Manage and coordinate internally to promptly resolve user support cases.
- Develop tools, when appropriate, to enhance operational efficiency.
- Collaborate closely with cross-functional teams at IDeaS to drive better results.
- Perform other duties as assigned.
What you’ll gain from this internship with us…
- Practical Experience: The intern will gain hands-on experience in Client Relationship Management, with opportunities to impact our business directly.
- Skills Development: The intern will develop key transferrable and marketable skills related to data analysis and visualization, relationship management, strategic communication, and organization.
- Mentorship and Networking: The intern will have the opportunity to work closely with experienced Client Success leaders and other professionals, receiving mentorship and building a network of industry contacts.
- Industry Insight: The intern will gain knowledge of the hospitality and hospitality-tech landscape and systems.
- Insight into Corporate Structures: The intern will gain a deep understanding of complex organizational structures, internal tools, and stakeholder management.
Do you qualify? You must have…
- Current enrollment in an accredited degree program such as Hospitality, Business, Statistics, Business Tourism, Computer Science, Analytics or related industry (This can also include candidates who are about to Graduate or have just Graduated).
- Interest in Hospitality or Hotel/Hospitality technology.
- Ability to gather, analyze, interpret, and present quantitative and qualitative information.
- Organizational skills for managing commitments and deadlines.
- Strong interpersonal and teamwork skills.
- Excellent written, verbal, and interpersonal communication skills.
- Ability to intern with IDeaS for 6-12 months.
As a global company, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world. Whether you’re launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life.
At IDeaS, we also aspire to live our values each day by being Accountable, Curious, Passionate and Authentic. And we continue our quest to build a more inclusive environment that attracts, represents and provides a place for diverse ideas, unique perspectives, and authentic voices.
Client Success Intern in Marlow employer: SAS
IDeaS is an exceptional employer that fosters a culture of creative collaboration and professional growth, making it an ideal place for aspiring professionals. With a focus on mentorship and networking opportunities, interns will gain valuable hands-on experience in Client Relationship Management while working alongside industry leaders in the vibrant locations of Marlow and London. The inclusive environment encourages diverse perspectives, ensuring that every team member can thrive and contribute to innovative solutions in the hospitality technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Intern in Marlow
✨Get to Know Your Local Hotspots
In the hospitality food service game, it’s essential to know the local scene. Spend some time visiting restaurants, cafes, and bars in your area, especially those you’d love to work at. Chat with the staff, show genuine interest, and drop off your CV—some places prefer in-person applications over online submissions!
✨Leverage Your University’s Network
If you’re currently a student, don’t forget to tap into your university’s career services. They often have exclusive internship opportunities in hospitality, and they might host job fairs or networking events specifically for students. Use these platforms to connect with employers like SAS—a solid foot in the door!
✨Showcase Your Personality
When applying for internships in the food service industry, a great personality can set you apart. Use your social media profiles to show off your passion for food and hospitality. Post about your favourite dishes, share reviews, or even blog about your experiences in culinary adventures. Employers love to see that spark!
✨Get Involved in Local Events
Participate in local food festivals, pop-up events, or culinary classes. These are fantastic opportunities to network and get to know people in the industry. Many times, internship offers pop up from these engagements, so keep your eyes open and be ready to seize the moment!
We think you need these skills to ace Client Success Intern in Marlow
Some tips for your application 🫡
Show Off Your Customer Service Skills:In the hospitality-food-service game, customer service is key! Make sure your CV lists any relevant experience and highlights your ability to communicate with customers. Describe any roles where you've handled inquiries or resolved issues, as this will show that you can keep guests happy and engaged.
Include Relevant Certifications:Got any food safety, hygiene, or customer service certifications? Don’t forget to include them in your application! These can give you the edge we need at SAS because they demonstrate your knowledge of industry standards and commitment to excellent service.
Craft a Passionate Cover Letter:For an internship, showcase your enthusiasm for the hospitality industry in your cover letter. Tell us why you're eager to learn and how this experience will help you grow. Mention any particular areas of interest within the food service sector – it’ll make your application stand out!
Tailor Your Application to SAS:Every place has its vibe! Research SAS and tailor your application materials to reflect our mission and values. This might mean tweaking your CV to highlight experiences that align with our style or mentioning specific reasons why you want to join our team in your cover letter.
How to prepare for a job interview at SAS
✨Show Your Passion for Service
In hospitality, it's all about that warm, welcoming vibe! We should demonstrate our enthusiasm for customer service during the interview. Think of examples where you've gone above and beyond for someone — even if it's just helping a friend or family member. It's not just about experience; your attitude counts for a lot in this field.
✨Master the Menu
If you're applying for an internship at SAS, spend some time looking at their menu or services. Get familiar with their special dishes or unique offerings and be ready to talk about what excites you about them. This knowledge can impress the interviewers and show that you're genuinely interested in what they do.
✨Be Ready for Scenario-Based Questions
Expect some questions that put you in hypothetical situations, like how you'd handle a difficult customer. Prepare by thinking through a few scenarios beforehand and how you would respond. This will help showcase your problem-solving skills and calm demeanour — essential traits in hospitality!
✨Highlight Your Willingness to Learn
As an intern, they want to see that you’re eager to absorb knowledge and develop your skills. Make sure to express your interest in not just doing tasks, but actually learning the ropes of the industry. Share what you hope to take away from the internship at SAS, whether it's mastering specific equipment or learning about team dynamics.
