At a Glance
- Tasks: Lead a dynamic team in delivering top-notch cloud services and customer support.
- Company: Join a global leader in data and AI with an inclusive culture.
- Benefits: Enjoy flexibility, competitive salary, and a world-class employee experience.
- Other info: Be part of a rapidly growing area with excellent career growth opportunities.
- Why this job: Shape the future of cloud services while driving innovation and improvement.
- Qualifications: 8+ years in Information Systems and strong leadership skills required.
The predicted salary is between 63000 - 77000 £ per year.
We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.
If you're looking for a dynamic, fulfilling career with flexibility and a world-class employee experience, you'll find it here. We're recognized around the world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes, Newsweek and more.
About the job
The Managed Cloud Services team is actively searching for a manager to join our SAS Managed Cloud Delivery Management team. This role involves managing the activities and personnel responsible for providing direct SAS Managed Service Management support to both SAS employees and SAS business customers. In this position, you will offer leadership to ensure that our staff operates at peak efficiency and effectiveness.
You will support delivery, operational and success capabilities across the business that share the objective of providing the highest levels of customer service while maintaining overall financial goals in support of SAS Managed Cloud Services revenue growth and profitability. Defines and oversees the development of internal and external resources needed to meet customer and service expectations within the scope of contract.
We are looking for someone with a keen eye for continuous improvement and a passion for driving it in all aspects of the operational administrator’s team. This is an exciting opportunity to join a new and rapidly growing area within SAS globally. You will have the chance to help shape how we work in the region while supporting a variety of customers on a day-to-day basis.
As a Manager, you will:
- Team Leadership and Resource Management - Lead, mentor, and develop technical teams, ensuring they have the skills and resources to deliver on customer commitments.
- Business and Financial Acumen - Understand key business concepts that support revenue and profit growth, such as cost management, revenue forecasting, and budget adherence.
- Continuous Improvement and Innovation - Identify and implement process improvements and tools to enhance the efficiency and effectiveness of service delivery.
- Cross-Functional Collaboration - Collaborate with sales, marketing, and customer success teams to align managed services with customer growth strategies.
- Reporting and Metrics - Prepare and deliver regular reports on service performance, financials, and customer satisfaction to internal and external stakeholders.
- Risk Management and Compliance - Proactively identify and mitigate risks associated with cloud delivery, including security, compliance, and operational risks.
- Strategic Planning - Participate in the development of long-term strategies for managed services, ensuring alignment with company goals and market trends.
- Customer Relationship Management - Develop and maintain strong relationships with customer stakeholders, ensuring effective communication and alignment on objectives.
- Service Delivery Oversight - Lead and manage technical and operational teams responsible for the ongoing delivery and support of enterprise software in the public cloud.
- Customer Escalations and ITSM - Manage escalations, both customer-facing and internally, to drive timely and satisfactory resolutions.
Ensure all applicable security policies and processes are followed to support the organization's secure software development goals. Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do.
Required qualifications
- 8+ years of experience in Information Systems within a functional area.
- Five years of experience in a leadership role includes two years in a formal management role. Three years of direct customer experience preferred.
- Bachelor's degree preferably in Computer Science or related field.
- Demonstrated strong management and leadership skills.
- Excellent technical knowledge of one or more operating systems and hardware architecture.
- Excellent ability to handle multiple projects at the same time.
- Excellent ability to supervise and train employees with varying skill sets in a high-pressure environment.
- Excellent verbal, written, and interpersonal skills.
- Proof of right to work in work location is required to be considered for the role.
- An equivalent combination of related education, training and experience may be considered in place of the above qualifications.
Additional competencies, knowledge and skills
- Delegation and Empowerment - Identifying and leveraging opportunities to accelerate results and build capability by assigning tasks and decision-making responsibilities to individuals or teams with clear boundaries, expectations, support, and follow-up.
- Inspiring Others - Motivating individuals toward higher levels of performance that are aligned with the organization’s vision and values.
- Creating a Culture of Trust - Fostering a work environment that encourages people to act with integrity and treat each other and their ideas with respect; creating and protecting a high-trust environment by setting an example, advocating for others in the face of challenges, removing barriers to trust, and rewarding others for demonstrating behaviours that cultivate trust.
- Leading Change - Driving organizational and cultural changes needed to achieve strategic objectives; catalysing new approaches to improve results by transforming organizational culture, systems, or products/services; helping others overcome resistance to change.
You are welcome here. At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.
Additional Information
SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.
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Manager, Managed Cloud Services, Delivery in Marlow employer: SAS Institute
SAS Institute is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation within the UK Public Sector. Employees benefit from comprehensive professional development opportunities, competitive compensation, and a commitment to work-life balance, making it an ideal environment for those looking to make a meaningful impact in data and AI projects.
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We think this is how you could land Manager, Managed Cloud Services, Delivery in Marlow
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We think you need these skills to ace Manager, Managed Cloud Services, Delivery in Marlow
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at SAS Institute.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at SAS Institute. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
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✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
