At a Glance
- Tasks: Lead complex solution design and ensure successful client adoption of IDeaS solutions.
- Company: Join a leading tech company in the hospitality industry with a focus on innovation.
- Benefits: Competitive salary, travel opportunities, and professional development in a dynamic environment.
- Other info: Mentorship opportunities and a chance to work with diverse teams across the globe.
- Why this job: Be a trusted advisor and make a real impact on global client success.
- Qualifications: 5+ years in SaaS implementation, strong problem-solving skills, and effective communication.
The predicted salary is between 60000 - 80000 £ per year.
The Senior Solution Success Consultant is a senior individual-contributor role responsible for ensuring successful solution definition, implementation readiness, and adoption across complex client engagements. This role combines consultative expertise, cross-functional leadership, and elevated ownership to drive client value and internal alignment across all global regions. Solution Consultants are expected to serve as Subject Matter Experts on IDeaS solutions, especially within complex client engagement and implementation projects. Senior Consultants serve as trusted advisors in both pre‑sale and post‑sale phases; they shape complex solution definitions, anticipate and mitigate risk, strengthen delivery consistency, and mentor junior Solution Success Consultants to raise team capability.
Responsibilities
- Lead Complex Solution Definition & Activation: Partner with Sales/IDeaS Account Management and Solution Engineering to define solution scope, solution design requirements, and solution phasing risks during pre‑sale discovery. Convert pre‑sale solution definitions into actionable solution phasing packages with clear assumptions, risk mitigation strategies, and success criteria. Guide clients through solution design choices, expectation‑setting, and practical application of IDeaS solutions. Develop clear phased approach to overall solution evolution including integration certification, custom development, onward distribution and future solution enhancements based on client systems or operational readiness. Develop pilot success criteria, support measurement, and partner with Project/Service Delivery teams to ensure structured and successful activation. Serve as the Subject Matter Expert in an ongoing manner for complex, highly‑visible clients including Enterprise and Strategic accounts solution design and evolution.
- Cross‑Functional Leadership & Risk Management: Lead cross‑functional alignment with Product, Technology, Project Management, Training, and Support teams. Identify, track, and proactively manage risks across the solution lifecycle. Support creation and refinement of Statements of Work for complex client needs. Serve as a Solution Success SME in strategic workstreams, internal planning forums, and client briefings. Ensure cross‑functional teams, internally and externally, understand specific solution impacts related to inbound data structure and validation, optimization and analytics, and outbound distribution of RMS outputs.
- Team Acceleration & Mentorship (Non‑Managerial Leadership): Mentor Solution Success Consultants on discovery, solution design, requirements quality, and consultative communication. Review requirements and solution definitions authored by SSCs to ensure consistency and quality. Lead knowledge‑sharing sessions on complex solution areas (integrations, data flows, multi‑product environments). Reinforce best practices through role‑modeling of preparation, communication, and cross‑functional leadership.
- Client Value & Adoption Leadership: Guide clients in applying IDeaS solutions to meet business goals. Ensure alignment on success measurement and support sustained adoption practices. Communicate solution rationale, risks, and decisions in clear, structured, executive‑ready formats.
Experience & Qualifications
- 5+ years in hospitality, distribution, revenue management, or complex SaaS implementation roles.
- Strong understanding of RMS, PMS, CRS, channel management, distribution systems, and HTNG and API integration/data flow concepts.
- Ability to collect and document complex design and business requirements, frame risks, design solutions, and communicate effectively with executive and technical audiences.
- Comfortable leading outcomes without authority, coordinating effectively across multiple teams.
- Strong problem‑solving, prioritization, decision‑making, and accountability.
- Travel up to ~60% depending on business need.
- Preferred: Knowledge of IDeaS products, experience with global hotel groups, multilingual ability.
- Equivalent combination of education, training, and relevant experience may be considered in place of the education requirement stated above.
Sr. Solutions Success Consultant in Marlow employer: SAS Institute, Inc.
SAS Institute, Inc. is an exceptional employer located in Marlow, offering a dynamic work culture that fosters collaboration and innovation. With a strong emphasis on employee growth, you will have access to comprehensive training and development opportunities, allowing you to build foundational sales skills and advance your career in the software industry. Join a team that values your contributions and supports your professional journey in a vibrant and engaging environment.
StudySmarter Expert Advice🤫
We think this is how you could land Sr. Solutions Success Consultant in Marlow
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Senior Solutions Success Consultant role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by diving deep into IDeaS solutions. Brush up on your knowledge of RMS, PMS, and channel management systems. The more you know, the better you'll be able to showcase your expertise and how you can add value to the team.
✨Tip Number 3
Practice your consultative communication skills! Role-play with a friend or mentor to nail down how you’d explain complex solutions to clients. Being able to communicate clearly and effectively is key in this role, so let’s make sure you shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Sr. Solutions Success Consultant in Marlow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Solutions Success Consultant role. Highlight your relevant experience in hospitality, revenue management, or SaaS implementations, and show us how you can bring value to our team.
Showcase Your Expertise:We want to see your consultative skills shine! Use your application to demonstrate your understanding of IDeaS solutions and how you've successfully navigated complex client engagements in the past. Be specific about your achievements!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that communicate your ideas effectively. Avoid jargon unless it's relevant to the role, and make sure your passion for the position comes through!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter family!
How to prepare for a job interview at SAS Institute, Inc.
✨Know Your Solutions Inside Out
As a Senior Solutions Success Consultant, you need to be the go-to expert on IDeaS solutions. Brush up on the specifics of the products and how they integrate with various systems. Be ready to discuss real-world applications and potential challenges during the interview.
✨Showcase Your Consultative Skills
This role requires strong consultative expertise. Prepare examples from your past experiences where you've successfully defined solutions or guided clients through complex implementations. Highlight your ability to anticipate risks and how you've mitigated them in previous projects.
✨Demonstrate Cross-Functional Leadership
You'll need to work with various teams, so be prepared to discuss how you've led cross-functional initiatives in the past. Share specific instances where your leadership helped align different departments towards a common goal, especially in high-stakes environments.
✨Mentorship Matters
Even though this is a senior role, mentoring junior consultants is part of the job. Think about how you've supported others in their professional growth. Be ready to talk about your approach to knowledge sharing and how you reinforce best practices within a team.
