At a Glance
- Tasks: Administer and support SAS cloud systems while delivering top-notch customer service.
- Company: Join a forward-thinking tech company focused on innovation and collaboration.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Great chance to enhance your skills in a supportive and evolving environment.
- Why this job: Be part of a dynamic team that values curiosity and accountability in tech.
- Qualifications: 5+ years in scripting and system administration; degree in a related field required.
The predicted salary is between 55000 - 65000 € per year.
Responsibilities:
- Deliver exceptional customer service with a customer‑first mindset, continuously seeking ways to improve support and service delivery.
- Administer, maintain, and install SAS Enterprise software and solutions, while managing and troubleshooting mid‑tier and container‑based applications in cloud environments.
- Provide operational support for global PSD/Partner batch jobs and automations, ensuring reliability and performance across deployments.
- Handle daily tasks through SAS Cloud ticketing systems, following CIS best practices and IT Service Management principles to meet SLA requirements.
- Create and maintain comprehensive service documentation, including runbooks, knowledge base articles, and internal wiki content.
- Diagnose, document and resolve system issues, collaborate with external customers, and interface with internal support teams and vendors to ensure seamless service.
- Guide, coordinate and assist departmental staff.
- Participate in establishing departmental objectives.
- Provide quality assurance internal review for other members of the group.
- Provide service leadership for local teams by managing service queues and assigning tickets based on team procedures.
- Ensure all applicable security policies and processes are followed to support the organization’s secure software development goals.
- Embrace curiosity, passion, authenticity and accountability.
Qualifications:
- 5+ years of experience scripting in more than one language, architecting infrastructure requirements and system designs, and working in a complex computing environment.
- Three years of experience in end‑user and system administrator consulting or providing other first‑level consulting services.
- Bachelor’s degree in Computer Science, Mathematics, Statistics, or a related quantitative field.
- Knowledge of programming languages, operating systems, hypervisors, Software‑Defined Storage (SDS), Software‑Defined Networks (SDN), utilities, services and editors for the assigned area.
- Senior‑level technical knowledge of the internal workings, diagnostic tools and features of complex systems and an aptitude for visualising solutions for complex problems.
- Ability to script or write software programs that acknowledge the peculiarities of the underlying machine architecture.
- Excellent written and oral communication skills and the ability to work well with others, solve problems and independently learn new facilities quickly from supplied documentation.
- Understanding of the interdependencies between multiple systems and software within a computing infrastructure and the complexity of system architectures.
- Proof of right to work in the UK is required to be considered for the role.
- Equivalent combination of related education, training and experience may be considered in place of the above qualifications.
Additional Competencies:
- Initiating Action: Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive.
- Technical/Professional Knowledge: Keeping up with current developments and trends in areas of expertise; leveraging expert knowledge to accomplish results.
- Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self‑imposing standards of excellence rather than having standards imposed.
Job Overview:
The Managed Cloud Services team is looking for a Cloud Platform Administrator to install, configure, maintain, support and service customer SAS cloud systems.
Cloud Platform Administrator employer: SAS Institute, Inc.
Join a forward-thinking company that prioritises exceptional customer service and fosters a culture of curiosity, passion, and accountability. As a Cloud Platform Administrator, you will benefit from a collaborative work environment that encourages professional growth through continuous learning and development opportunities. Located in a vibrant area, our team values innovation and teamwork, ensuring that you are supported in delivering top-notch solutions while adhering to best practices in cloud management.
StudySmarter Expert Advice🤫
We think this is how you could land Cloud Platform Administrator
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or local tech events. It's all about making connections and showing off your passion for cloud platforms. You never know who might be looking for someone just like you!
✨Tip Number 2
Showcase your skills! Create a portfolio or GitHub repository with projects that highlight your scripting and cloud management abilities. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by practising common technical questions related to cloud administration. We recommend doing mock interviews with friends or using online platforms to get comfortable discussing your experience and problem-solving skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team and contributing to our customer-first mindset.
We think you need these skills to ace Cloud Platform Administrator
Some tips for your application 🫡
Show Your Customer-First Mindset:When writing your application, make sure to highlight your commitment to exceptional customer service. We love candidates who can demonstrate a customer-first approach and share examples of how they've improved support and service delivery in the past.
Be Specific About Your Technical Skills:We want to see your technical prowess! Clearly outline your experience with SAS Enterprise software, scripting languages, and cloud environments. Mention specific projects or tasks where you've managed mid-tier applications or automated processes to show us what you can bring to the table.
Document Your Achievements:Creating comprehensive service documentation is key in this role. In your application, include any experience you have with runbooks, knowledge base articles, or internal wikis. This will help us understand your ability to maintain clear and useful documentation for the team.
Embrace Our Values:At StudySmarter, we value curiosity, passion, authenticity, and accountability. Make sure your application reflects these values. Share stories that showcase how you've embraced these traits in your previous roles, and don’t forget to apply through our website!
How to prepare for a job interview at SAS Institute, Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around SAS Enterprise software and cloud environments. Be ready to discuss your experience with scripting languages and system architectures, as this will show your depth of understanding and ability to tackle complex problems.
✨Showcase Your Customer Service Skills
Since delivering exceptional customer service is key, prepare examples of how you've gone above and beyond for clients in the past. Think about specific situations where you improved support or service delivery, and be ready to share these stories during the interview.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to discuss how you've diagnosed and resolved system issues in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical skills and how you collaborate with teams to find solutions.
✨Embrace Curiosity and Continuous Learning
Show that you're passionate about staying updated with industry trends and technologies. Mention any recent courses, certifications, or projects that demonstrate your commitment to learning and improving your skills, aligning with the company's values of curiosity and accountability.
