Cloud Platform Administrator

Overview

Sr. Cloud Platform Administrator to install, configure, maintain, support and service customer SAS cloud systems & environments hosted by SAS or deployed on the customer\’s premises.

Responsibilities

• Deliver exceptional customer service with a customer-first mindset, continuously seeking ways to improve support and service delivery.
• Administer, maintain, and install SAS Enterprise software and solutions, while managing and troubleshooting mid-tier and container-based applications in cloud environments.
• Provide operational support for global PSD/Partner batch jobs and automations, ensuring reliability and performance across deployments.
• Handle daily tasks through SAS Cloud ticketing systems, following CIS best practices and IT Service Management principles to meet SLA requirements.
• Create and maintain comprehensive service documentation, including runbooks, knowledge base articles, and internal wiki content.
• Diagnose, document, and resolve system issues, collaborate with external customers, and interface with internal support teams and vendors to ensure seamless service.
• Guide, coordinate and assist departmental staff.
• Participate in establishing departmental objectives.
• Provide quality assurance internal review for other members of the group.
• Provide service leadership for local teams by managing service queues and assigning tickets based on team procedures.
• Ensure all applicable security policies and processes are followed to support the organization\’s secure software development goals.
• Embrace curiosity, passion, authenticity and accountability; these are the values that influence our work.

Qualifications

• 8+ years of experience scripting in more than one language, architecting infrastructure requirements and system designs, and working in a complex computing environment. Three years of experience in end user and system administrator consulting or providing other first-level consulting required.
• Bachelor\’s degree in Computer Science, Mathematics, Statistics, or related quantitative field.
• Knowledge of programming languages, operating systems, hypervisors, Software defined Storage (SDS), Software defined Networks (SDN), utilities, services and editors for assigned area.
• Senior level of technical knowledge of the internal workings, diagnostic tools and features of complex systems and an aptitude for visualization of solutions for complex problems.
• Ability to script or write software programs that acknowledge the peculiarities of the underlying machine architecture.
• Excellent written and oral communication skills and the ability to work well with others and to problem-solve as well as the ability to independently learn how to use new facilities quickly from supplied documentation.
• Understands the interdependencies between multiple systems and software within a computing infrastructure and the understanding of complex system architectures and infrastructures.
• Proof of right to work in the UK is required to be considered for the role.
• Ability to hold or be eligible to obtain UK Security Clearance (SC or higher).
• Equivalent combination of related education, training and experience may be considered in place of the above qualifications.
• Additional competencies, knowledge and skills:
• Initiating Action: Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive.
• Technical/Professional Knowledge & Skills: Having achieved a satisfactory level of technical, functional, and/or professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise; leveraging expert knowledge to accomplish results.
• Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.